During autumn 2017, more than 14,000 members with access to “my account” were informed that they would only receive statements upon request in future. Only a minority have since asked for the postal dispatch. Online access to the distributions therefore corresponds to a requirement supported by the majority. The pdfs which are listed in a clear order and can be easily navigated as well as the overview of the annual remuneration is something that is appreciated by our members and that makes the postal dispatch obsolete for many.
With the fourth quarterly distribution dated 15 December 2017, registered users of “my account” will be informed in person for the first time when a new statement is available for download in “my account”. About half of all authors and publishers for whom a settlement had been created received an infomail and have checked their distributions directly via “my account”. Only 0.1% of the e-mails could not be delivered. The introduction of this new type of dispatch has thus been successfully introduced.
We do try to contact those members to whom we could not deliver the infomail – if possible – in person. If this is not possible, the access to “my account” is blocked and the member is requested in writing to provide a new, valid e-mail address. Please therefore remember to inform us of any changes to your e-mail address without any delay.
Do you also wish to be informed as soon as a new statement has been created for you? This is where you can order the access for your personal account: www.suisa.ch/my-account