Tag Archives: Works database

Always on top of things thanks to “my account”

More than 14,000 members are already using our member portal “my account”. More than half of all new registrations of original works during 2016 were done online. Why do more and more members regularly use “my account”? Text by Claudia Kempf

Always on top of things thanks to “my account”

Via our online portal “my account”, members enjoy personalised access to SUISA matters – via a single keystroke (Foto: Manu Leuenberger)

Thanks to the password-protected members’ area “my account”, our members keep an overview of the most significant SUISA matters such as settlements and work registrations.

Settlements always to hand as navigable PDFs

All settlements of the past five years can be accessed online at any time. The settlements in PDF format are user friendly as our members can navigate their way around in settlements that span several pages simply by using their mouse. Upon clicking on a work title in the table of contents, the respective detailed list of the work usages will be displayed, whereas a click on the SUISA number leads to the sound and audiovisual recordings’ list.

The total distributed amount for a year is shown in a cumulated way. It is visible at a glance which amount was paid out by SUISA over a year. Members who have access to “my account” can, in future, renounce on the paper dispatch of settlements. If a new settlement becomes available, a notification will be sent to members in future.

Access to personal data at any time

In the user profile, personal data such as postal addresses and payment addresses can be accessed. This area is currently being expanded so that members can amend their details directly in their profile section. Registered pseudonyms and relating IPI numbers are also included in this area. For publisher members with sub-editions or several main publishers, all information can be accessed via a login.

My account works database

With a personal user account, SUISA members can specifically search online for provisional works via the portal “my account”. (Photo: Screenshot www.suisa.ch)

Optimised search functionalities for provisional works

Users have the option to search specifically for provisional works in our works database. Provisional works come into existence when they appear on reports on music use submitted to SUISA by users and the work has not been registered with SUISA at all or under a different title. The income generated for such provisional works is, however, held back from payment until the works have been registered and/or been linked to existing works. Read more about provisional works in the article “Why are there undocumented works in my works database?” (article in german) in SUISAinfo issue 3.12.

Efficient registration of works and sub-publishing agreements

Online work registration is simple. Since 2017, the IPI number of SUISA members can be searched within the registration process and be implemented into the notification. Publishers have benefited from the option to register sub-publishing agreements via the portal since spring this year. Thanks to the link to the SUISA systems, online registrations are processed more quickly and efficiently.

Mobile-friendly and future-proof

Of course, our SUISA platform is compatible with mobile devices such as tablets or smartphones. The membership portal is therefore available and accessible at any time and from anywhere.

We continue to expand our service range offered and to add new functionalities and services. We shall keep you informed on any related news via SUISAblog.ch, suisa.ch or in our SUISAinfo magazine.

Access to “my account” is open to every SUISA member. Request a login or your personal online user account at:

www.suisa.ch/my-account

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More than 14,000 members are already using our member portal “my account”. More than half of all new registrations of original works during 2016 were done online. Why do more and more members regularly use “my account”? Text by Claudia Kempf

Always on top of things thanks to “my account”

Via our online portal “my account”, members enjoy personalised access to SUISA matters – via a single keystroke (Foto: Manu Leuenberger)

Thanks to the password-protected members’ area “my account”, our members keep an overview of the most significant SUISA matters such as settlements and work registrations.

Settlements always to hand as navigable PDFs

All settlements of the past five years can be accessed online at any time. The settlements in PDF format are user friendly as our members can navigate their way around in settlements that span several pages simply by using their mouse....read more

Right in the middle of it and in full swing to improve the service range offered to members

A glance on the service range offered by SUISA for its members shows: During the last few years, there have been innovations which brought about more efficiency and quality. Among these are more detailed settlement statements, the web portal “my account” and the digitisation of member files. These improvements signify a continu-ous process with SUISA right in the middle of it – and in full swing at it, as the follow-ing outlook shows: New: quarterly distributions. “My account” is undergoing further development. We are modernising the technology of our works database. Our member services are also subjected to a fundamental review. Text by Irène Philipp Ziebold, Director

Irène Philipp Ziebold has been managing the “Member Services and Distribution” Division since July 2010 as its Director. (Photo: Juerg Isler, isler-fotografie.ch)

Since 2016, SUISA has been paying out the majority of its income on a quarterly basis. With the new quarterly distributions in March, June, September and December, SUISA has been paying out copyright royalties to its members more quickly. The transparency within the set-tlement statements has also been increased. Thanks to the combination of various distribution categories, it has also been possible to reduce costs.

Online services for members

Our strategy relating to the online service range offered to our members is based on three pillars: Firstly, our websites form the foundation (www.suisa.ch and www.suisablog.ch). We publish a variety of information on these sites. Secondly, we have been developing online forms for a more efficient notification and registration process. Thirdly, we offer our members electronic access to their data and distributions via “my account”.

The web portal “my account” is going to be developed further over the next few years. The plan is to provide members with the option to update their membership details themselves, raise online usage queries, generate statements of account at any time and to offer additional distribution functionalities in future.

In the course of the new IT strategy, the SUISA works database is also going to be migrated to a modern technology. That way, we will obtain a better performance, but avoid various media gaps and thus reach a complete integration into the IT target architecture. All of this is going to significantly improve efficiency.

Member services under scrutiny

Last but not least, we are going to review our member services. As for any of our efforts to improve our service range, it is always a balancing act between quantity and quality. With membership numbers nearly doubling over the last 10 years, and five times as many work registrations during the same period, without collections having increased at the same rate – that’s a challenge for SUISA regarding its member services which we have to meet afresh every day.

Quality must be right and the costs need to be under control! For 2016, we have launched a project with the aim to create a service range catalogue showing the conditions applying to our service range for our members in future.

Right in the middle of it and in full swing: We have already left certain milestones behind, and we’re ready to tackle the next ones. Many thanks for placing your trust in us!

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Leave a Reply

All comments will be moderated. This may take some time and we reserve the right not to publish comments that contradict the conditions of use.

Your email address will not be published.

A glance on the service range offered by SUISA for its members shows: During the last few years, there have been innovations which brought about more efficiency and quality. Among these are more detailed settlement statements, the web portal “my account” and the digitisation of member files. These improvements signify a continu-ous process with SUISA right in the middle of it – and in full swing at it, as the follow-ing outlook shows: New: quarterly distributions. “My account” is undergoing further development. We are modernising the technology of our works database. Our member services are also subjected to a fundamental review. Text by Irène Philipp Ziebold, Director

Irène Philipp Ziebold has been managing the “Member Services and Distribution” Division since July 2010 as its Director. (Photo: Juerg Isler, isler-fotografie.ch)

Since 2016, SUISA has...read more