Tag Archives: My account

2018 – a challenging year?!

Review of the Copyright Act, No-Billag-Initiative, online licensing, further development of “my account”… With such topics, SUISA continues to pursue the aim to offer its members efficient services and to create optimal framework conditions. We will face the challenge! By Irène Philipp Ziebold, Director

2018 – a challenging year?!

SUISA supports a NO to the No-Billag-Initiative: “If we did not do anything, we would not live up to our duties as a self-help organisation of music creators” writes Director Irène Philipp Ziebold. (Photo: Manu Leuenberger)

We want to continue to provide efficient services to our members in 2018 and to create optimal framework conditions for them. We have been pursuing these goals in a continuous process for quite a while. For this year we have made a clear note of these intentions and resolutions in our ‘to do’ notepads, since we are facing many challenges in 2018.

With respect to the framework conditions, for example, it is important that authors and publishers benefit better from the online usage of their works with the review of the Copyright Act, or that, in the interest of Swiss music, the reception fees made out of solidarity for public service media are not abolished. In an increasingly cross-border oriented competitive environment, it is, however, also of entrepreneurial importance to optimise the service range offered for members and customers alike.

Since December 2017, statements are made available via “my account”Since December 2017, statements are made available via “my account”
Thanks to the password-protected members’ area “my account”, our members can keep an overview of their distribution statements and distribution settlements. Many members asked us to stop the dispatch by post. We have taken this request into account and introduced the option to renounce on the postal dispatch. Read more

Something we at SUISA can determine as a Cooperative Society is whether a member can access its settlements via “my account”. Since December 2017, only those who have had access to “my account” have been receiving their distributions electronically. It is important in this context that we approach such developments in the interest of our members and never lose sight of the goal to offer high-quality efficient services. Driven by such a motivation, we have continued to improve our services for our members throughout the last few years.

Above and beyond that, we also have the duty as a collective management organisation for copyright to make social and political statements and to create optimal framework conditions as a consequence. Compared to the above mentioned “internal” processes and services, we cannot make the “right” decisions ourselves but influence matters so that the interests of our members are being taken seriously.

Copyright Act Review: Authors and publishers must benefit more from the online exploitation of their worksCopyright Act Review: Authors and publishers must benefit more from the online exploitation of their works
The Federal Council has adopted a dispatch on the new Copyright Act. SUISA is in principle content with the current version of the law. The solutions achieved in the working group for the Copyright Act (AGUR12 II) were implemented. In order for authors, performers, publishers and producers to benefit better from the digitisation, it is necessary to adopt important additions. Read more

We thus engage ourselves to ensure that the creatives, our members as the content suppliers for online platforms do not come out of this empty-handed and that they can expect a modern Copyright Act.

We therefore also support a NO to the No-Billag-Initiative. For many of our members, the public service idea, especially the opportunity to disseminate music and culture, is essential. In this case, the broadcasters of SRG SSR as well as the 35 state-licensed TV and radio stations play a fundamental role. If the reception fees made by Swiss households out of solidarity for their public service media would be abolished, then important platforms for our members for the dissemination of their works would fall away.

Subsidised broadcasters offer more variety and more SUISA repertoireSubsidised broadcasters offer more variety and more SUISA repertoire
Subsidised radio and TV broadcasters in Switzerland and Liechtenstein tend to create more broadcasting space for the music of SUISA members than privately financed channels. Moreover, the majority of the broadcasters supported by the Swiss Federation play more diverse music titles than their counterparts which are focussed on advertising revenue. In the interest of our local music creation and the cultural diversity, we therefore have to reject an abolition of the solidarity-based fees for public service media. Read more

SUISA therefore supports the activities of creators and artists and their associations such as Sonart – music creatives Switzerland, Suisseculture or the Swiss Music Council against No-Billag. If we did not do anything, we would not live up to our duties as a self-help organisation of music creators. And that’s why we take on the challenges 2018 is going to throw at us!

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Always on top of things thanks to “my account”Always on top of things thanks to “my account” More than 14,000 members are already using our member portal “my account”. More than half of all new registrations of original works during 2016 were done online. Why do more and more members regularly use “my account”? Thanks to the password-protected members’ area “my account”, our members keep an overview of the most significant SUISA matters such as settlements and work registrations. Read more
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Review of the Copyright Act, No-Billag-Initiative, online licensing, further development of “my account”… With such topics, SUISA continues to pursue the aim to offer its members efficient services and to create optimal framework conditions. We will face the challenge! By Irène Philipp Ziebold, Director

2018 – a challenging year?!

SUISA supports a NO to the No-Billag-Initiative: “If we did not do anything, we would not live up to our duties as a self-help organisation of music creators” writes Director Irène Philipp Ziebold. (Photo: Manu Leuenberger)

We want to continue to provide efficient services to our members in 2018 and to create optimal framework conditions for them. We have been pursuing these goals in a continuous process for quite a while. For this year we have made a clear note of these intentions and resolutions in our ‘to do’...read more

Since December 2017, statements are made available via “my account”

Thanks to the password-protected members’ area “my account”, our members can keep an overview of their distribution statements and distribution settlements. Many members asked us to stop the dispatch by post. We have taken this request into account and introduced the option to renounce on the postal dispatch. Text by Claudia Kempf

Since December 2017, statements are made available via “my account”

SUISA members with access to the password-protected membership area have been informed via a personal infomail since December 2017 if a new settlement is available in “my account”. (Photo: Rawpixel / Shutterstock.com, edited by Manu leuenberger)

During autumn 2017, more than 14,000 members with access to “my account” were informed that they would only receive statements upon request in future. Only a minority have since asked for the postal dispatch. Online access to the distributions therefore corresponds to a requirement supported by the majority. The pdfs which are listed in a clear order and can be easily navigated as well as the overview of the annual remuneration is something that is appreciated by our members and that makes the postal dispatch obsolete for many.

With the fourth quarterly distribution dated 15 December 2017, registered users of “my account” will be informed in person for the first time when a new statement is available for download in “my account”. About half of all authors and publishers for whom a settlement had been created received an infomail and have checked their distributions directly via “my account”. Only 0.1% of the e-mails could not be delivered. The introduction of this new type of dispatch has thus been successfully introduced.

We do try to contact those members to whom we could not deliver the infomail – if possible – in person. If this is not possible, the access to “my account” is blocked and the member is requested in writing to provide a new, valid e-mail address. Please therefore remember to inform us of any changes to your e-mail address without any delay.

Do you also wish to be informed as soon as a new statement has been created for you? This is where you can order the access for your personal account: www.suisa.ch/my-account

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Always on top of things thanks to “my account”Always on top of things thanks to “my account” More than 14,000 members are already using our member portal “my account”. More than half of all new registrations of original works during 2016 were done online. Why do more and more members regularly use “my account”? Thanks to the password-protected members’ area “my account”, our members keep an overview of the most significant SUISA matters such as settlements and work registrations. Read more
SUISA settlement dates 2018 – and one improvementSUISA settlement dates 2018 – and one improvement SUISA shall stick to its established settlement dates in 2018. They comprise, in the main, four quarterly settlements as well as various supplementary settlements spread across the coming year in analogy to the previous year. From the 2nd semester of 2018 onwards, settlements of international collections shall be switched over to a quarterly distribution frequency. Read more
Dual memberships: SUISA, and what else?Dual memberships: SUISA, and what else? SUISA manages the rights for its members globally. You should carefully review and consider the relevant effort and income if you wanted to become a member of several authors’ societies. If you live outside of Switzerland or the Principality of Liechtenstein, you can also become a SUISA member. Last but not least, it is also possible to be a member of another collective management organisation in addition to your SUISA membership. The following FAQs are intended to summarise what you need to consider when contemplating a so-called dual membership. Read more
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Thanks to the password-protected members’ area “my account”, our members can keep an overview of their distribution statements and distribution settlements. Many members asked us to stop the dispatch by post. We have taken this request into account and introduced the option to renounce on the postal dispatch. Text by Claudia Kempf

Since December 2017, statements are made available via “my account”

SUISA members with access to the password-protected membership area have been informed via a personal infomail since December 2017 if a new settlement is available in “my account”. (Photo: Rawpixel / Shutterstock.com, edited by Manu leuenberger)

During autumn 2017, more than 14,000 members with access to “my account” were informed that they would only receive statements upon request in future. Only a minority have since asked for the postal dispatch. Online access to the distributions therefore corresponds to a requirement supported...read more

Always on top of things thanks to “my account”

More than 14,000 members are already using our member portal “my account”. More than half of all new registrations of original works during 2016 were done online. Why do more and more members regularly use “my account”? Text by Claudia Kempf

Always on top of things thanks to “my account”

Via our online portal “my account”, members enjoy personalised access to SUISA matters – via a single keystroke (Foto: Manu Leuenberger)

Thanks to the password-protected members’ area “my account”, our members keep an overview of the most significant SUISA matters such as settlements and work registrations.

Settlements always to hand as navigable PDFs

All settlements of the past five years can be accessed online at any time. The settlements in PDF format are user friendly as our members can navigate their way around in settlements that span several pages simply by using their mouse. Upon clicking on a work title in the table of contents, the respective detailed list of the work usages will be displayed, whereas a click on the SUISA number leads to the sound and audiovisual recordings’ list.

The total distributed amount for a year is shown in a cumulated way. It is visible at a glance which amount was paid out by SUISA over a year. Members who have access to “my account” can, in future, renounce on the paper dispatch of settlements. If a new settlement becomes available, a notification will be sent to members in future.

Access to personal data at any time

In the user profile, personal data such as postal addresses and payment addresses can be accessed. This area is currently being expanded so that members can amend their details directly in their profile section. Registered pseudonyms and relating IPI numbers are also included in this area. For publisher members with sub-editions or several main publishers, all information can be accessed via a login.

My account works database

With a personal user account, SUISA members can specifically search online for provisional works via the portal “my account”. (Photo: Screenshot www.suisa.ch)

Optimised search functionalities for provisional works

Users have the option to search specifically for provisional works in our works database. Provisional works come into existence when they appear on reports on music use submitted to SUISA by users and the work has not been registered with SUISA at all or under a different title. The income generated for such provisional works is, however, held back from payment until the works have been registered and/or been linked to existing works. Read more about provisional works in the article “Why are there undocumented works in my works database?” (article in german) in SUISAinfo issue 3.12.

Efficient registration of works and sub-publishing agreements

Online work registration is simple. Since 2017, the IPI number of SUISA members can be searched within the registration process and be implemented into the notification. Publishers have benefited from the option to register sub-publishing agreements via the portal since spring this year. Thanks to the link to the SUISA systems, online registrations are processed more quickly and efficiently.

Mobile-friendly and future-proof

Of course, our SUISA platform is compatible with mobile devices such as tablets or smartphones. The membership portal is therefore available and accessible at any time and from anywhere.

We continue to expand our service range offered and to add new functionalities and services. We shall keep you informed on any related news via SUISAblog.ch, suisa.ch or in our SUISAinfo magazine.

Access to “my account” is open to every SUISA member. Request a login or your personal online user account at:

www.suisa.ch/my-account

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Play abroad, communicate with SUISA at homePlay abroad, communicate with SUISA at home How do I get access to my copyright remuneration for my concerts abroad? What do I need to consider when registering works with SUISA if the co-author of my song is a member of a foreign collective management organisation? Important and frequently asked questions on international musical activities are answered in the following. Read more
SUISA settlement dates 2017 – an overviewSUISA settlement dates 2017 – an overview SUISA members whose works are performed, broadcast, reproduced or used online a lot can look forward to receiving remuneration at least four times per year for their work on lyrics or compositions or their publishing activities. In 2017, SUISA will continue with its quarterly distributions that it had successfully introduced previously. Minor modifications serve the purpose of distributing the income swiftly and cost-effectively. Read more
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More than 14,000 members are already using our member portal “my account”. More than half of all new registrations of original works during 2016 were done online. Why do more and more members regularly use “my account”? Text by Claudia Kempf

Always on top of things thanks to “my account”

Via our online portal “my account”, members enjoy personalised access to SUISA matters – via a single keystroke (Foto: Manu Leuenberger)

Thanks to the password-protected members’ area “my account”, our members keep an overview of the most significant SUISA matters such as settlements and work registrations.

Settlements always to hand as navigable PDFs

All settlements of the past five years can be accessed online at any time. The settlements in PDF format are user friendly as our members can navigate their way around in settlements that span several pages simply by using their mouse....read more

SUISA member services: one look back, one look forward

Quicker pay-outs due to quarterly settlements, simpler data processing via online works registrations, digital access to statements via “my account”, more efficiency via online forms … What’s next – settlements in “real time”? Will there be no more paper dispatched in future? By Irène Philipp Ziebold, Director

SUISA member services: one look back, one look forward

You want to register your work with SUISA while you’re in your rehearsal cellar via your tablet, or check your statements electronically? No problem – thanks to the web portal “my account”. (Photo: Archimede / Shutterstock.com)

In the last few years, SUISA has already implemented important measures which yielded more efficiency and higher quality for member services. The layout of the statements has also been reviewed. Since their redesign, they contain even more detailed information than ever before. Distributions thus became more transparent. In autumn 2015, SUISA introduced quarterly settlements. Since then, members receive the remuneration due to them at least four times a year.

Since 2015, members can electronically access their settlements via the web portal “my account”. An update was carried out at the beginning of March 2017 regarding the online service range offered by SUISA which members can use via “my account”: the works registration has been simplified, members can search specifically for roles in relation to their own works (e.g. Arranger), sub-publishing agreements can now be registered online and the web portal layout has been optimised for the broad range of end devices.

A works registration at SUISA via a tablet while you’re on the road, while you’re rehearsing in your cellar at home or during a meeting with your co-authors somewhere abroad? Thanks for “my account” all of this is possible.

From paper to electronic mail-outs

Paper forms (hardcopies) will be replaced by soft copies. Electronic data processing makes efficient processing possible. SUISA constantly checks what is possible from a technical point of view and what actually makes sense with regards to the range of member services offered. In this context, it is also important to consider members’ interests and wishes.

Do SUISA members want to receive all settlements and the relevant settlement details on paper? Or is the majority of members of the opinion that there should only be electronic statements now?

It is obvious that costs can be saved by not printing settlement statements out any longer to be mailed out by post. What speaks against renouncing on a paper dispatch is the fact that up to now only half of the active membership holds a log in for “my account”. Moreover, it is known that some members continue to regard hardcopy statements as a necessity going forward.

Taking all of these aspects into consideration, the range of member services is currently discussed; especially the pros and cons of the various offers have to be weighed up. Decisions will be made in the course of 2017.

Settlements in “real time”?

Every now and then we are asked by members whether we are planning to run distributions in “real time”. This would mean that, as soon copyright remuneration e.g. for a concert has been collected, it would be immediately paid out to the entitled parties . There are no longer settlement dates for all members but each member would receive their money separately as soon as it becomes available.

The technological requirements could – with some rather significant effort – be developed for such a process. The entire process from collection to pay-out would have to be analysed from scratch. Particularly our distribution rules would have to undergo a major overhaul since many provisions are not compatible with a real-time distribution.

As a consequence, the question remains whether such a system and process migration really corresponds with the needs of the majority of our members and whether quarterly pay-outs might not already satisfy the need for efficiency?

More service, more advice

We continue to monitor and test the service range offered to our members. The rule of thumb is: as much service as possible! Numerous automation processes such as data processing could – as already mentioned – be introduced by means of new IT applications. These enable a more efficient processing and offer the chance to use the resources thus freed up in another way.

The time that has thus been gained will be used for a competent and personal advisory service to our members. Apart from all the measures to increase efficiency, the personal contact to our members continues to be a core concern of SUISA. We will not lose sight of the quality assurance of SUISA member services.

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All comments will be moderated. This may take some time and we reserve the right not to publish comments that contradict the conditions of use.

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Quicker pay-outs due to quarterly settlements, simpler data processing via online works registrations, digital access to statements via “my account”, more efficiency via online forms … What’s next – settlements in “real time”? Will there be no more paper dispatched in future? By Irène Philipp Ziebold, Director

SUISA member services: one look back, one look forward

You want to register your work with SUISA while you’re in your rehearsal cellar via your tablet, or check your statements electronically? No problem – thanks to the web portal “my account”. (Photo: Archimede / Shutterstock.com)

In the last few years, SUISA has already implemented important measures which yielded more efficiency and higher quality for member services. The layout of the statements has also been reviewed. Since their redesign, they contain even more detailed information than ever before. Distributions thus became more transparent. In autumn 2015, SUISA...read more

Right in the middle of it and in full swing to improve the service range offered to members

A glance on the service range offered by SUISA for its members shows: During the last few years, there have been innovations which brought about more efficiency and quality. Among these are more detailed settlement statements, the web portal “my account” and the digitisation of member files. These improvements signify a continu-ous process with SUISA right in the middle of it – and in full swing at it, as the follow-ing outlook shows: New: quarterly distributions. “My account” is undergoing further development. We are modernising the technology of our works database. Our member services are also subjected to a fundamental review. Text by Irène Philipp Ziebold, Director

Irène Philipp Ziebold has been managing the “Member Services and Distribution” Division since July 2010 as its Director. (Photo: Juerg Isler, isler-fotografie.ch)

Since 2016, SUISA has been paying out the majority of its income on a quarterly basis. With the new quarterly distributions in March, June, September and December, SUISA has been paying out copyright royalties to its members more quickly. The transparency within the set-tlement statements has also been increased. Thanks to the combination of various distribution categories, it has also been possible to reduce costs.

Online services for members

Our strategy relating to the online service range offered to our members is based on three pillars: Firstly, our websites form the foundation (www.suisa.ch and www.suisablog.ch). We publish a variety of information on these sites. Secondly, we have been developing online forms for a more efficient notification and registration process. Thirdly, we offer our members electronic access to their data and distributions via “my account”.

The web portal “my account” is going to be developed further over the next few years. The plan is to provide members with the option to update their membership details themselves, raise online usage queries, generate statements of account at any time and to offer additional distribution functionalities in future.

In the course of the new IT strategy, the SUISA works database is also going to be migrated to a modern technology. That way, we will obtain a better performance, but avoid various media gaps and thus reach a complete integration into the IT target architecture. All of this is going to significantly improve efficiency.

Member services under scrutiny

Last but not least, we are going to review our member services. As for any of our efforts to improve our service range, it is always a balancing act between quantity and quality. With membership numbers nearly doubling over the last 10 years, and five times as many work registrations during the same period, without collections having increased at the same rate – that’s a challenge for SUISA regarding its member services which we have to meet afresh every day.

Quality must be right and the costs need to be under control! For 2016, we have launched a project with the aim to create a service range catalogue showing the conditions applying to our service range for our members in future.

Right in the middle of it and in full swing: We have already left certain milestones behind, and we’re ready to tackle the next ones. Many thanks for placing your trust in us!

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All comments will be moderated. This may take some time and we reserve the right not to publish comments that contradict the conditions of use.

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A glance on the service range offered by SUISA for its members shows: During the last few years, there have been innovations which brought about more efficiency and quality. Among these are more detailed settlement statements, the web portal “my account” and the digitisation of member files. These improvements signify a continu-ous process with SUISA right in the middle of it – and in full swing at it, as the follow-ing outlook shows: New: quarterly distributions. “My account” is undergoing further development. We are modernising the technology of our works database. Our member services are also subjected to a fundamental review. Text by Irène Philipp Ziebold, Director

Irène Philipp Ziebold has been managing the “Member Services and Distribution” Division since July 2010 as its Director. (Photo: Juerg Isler, isler-fotografie.ch)

Since 2016, SUISA has...read more

New online services in “my account” for SUISA members

Since June 2015, SUISA members have access to new services via their personal online user accounts: “my account” now offers distribution statements in pdf format, access to personal data and an improved work search facility. Text by Claudia Kempf

New online services in “my account” for SUISA members

The member portal “my account” has been made mobile-friendly and future-proof. Our personal online user account gradually offers SUISA members new functions. (Photo: Manu Leuenberger)

SUISA is gradually extending its online services for its members. The password-protected members’ area “my account” has been entirely re-developed. The redesigned platform enables functionalities in future that require a smooth exchange with the back office and other IT systems at SUISA.

Distribution statements as pdfs and access to personal data

The first version of the re-programmed online portal offers SUISA members extended options in some areas:

Members can now access all their distributions from the last five years. These distributions shall be made available in pdf for downloading.

Personal data such as postal addresses and payment addresses can be displayed. Any pseudonyms registered and the relevant IPI numbers are listed in the “profile” area.

All details were summarised for publishing members with sub-editions or several main publishers. The merged data are clearly arranged and easily accessible via one login.

Optimised functions

In addition to the above improvements, further functions of the previous version have been revised and optimised. The search in the works database contains additional functionalities. It is now possible to specifically search for provisional/temporary works registrations. A work is deemed to have been registered provisionally if SUISA has found out about it due to a usage report, but if the work has not yet, only partially, or under a completely different title been registered with SUISA by the author or publisher.

Furthermore, sub-publishers are now also shown in the works database. Finally, the online works registration has been adapted and expanded by additional entry fields.

Mobile-friendly and future-proof

Of course, our “my account” platform is compatible with mobile devices such as tablets or smartphones. We are planning to continually extend the services in the online user account by further functionalities and additional services over the next 4 years. We shall keep you informed on any related news via SUISAblog.ch, suisa.ch or in our SUISAinfo magazine.

Access to “my account” is open to every SUISA member. You can order your login for your personal online user account under:

d: www.suisa.ch/mein-konto
f: www.suisa.ch/mon-compte
i: www.suisa.ch/il-mio-conto
e: www.suisa.ch/my-account

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All comments will be moderated. This may take some time and we reserve the right not to publish comments that contradict the conditions of use.

Your email address will not be published.

Since June 2015, SUISA members have access to new services via their personal online user accounts: “my account” now offers distribution statements in pdf format, access to personal data and an improved work search facility. Text by Claudia Kempf

New online services in “my account” for SUISA members

The member portal “my account” has been made mobile-friendly and future-proof. Our personal online user account gradually offers SUISA members new functions. (Photo: Manu Leuenberger)

SUISA is gradually extending its online services for its members. The password-protected members’ area “my account” has been entirely re-developed. The redesigned platform enables functionalities in future that require a smooth exchange with the back office and other IT systems at SUISA.

Distribution statements as pdfs and access to personal data

The first version of the re-programmed online portal offers SUISA members extended options in some areas:

Members can now access all...read more