Tag Archives: Member services

Registering for our member portal “My Account” made simple | plus video

Thanks to “My Account”, our members have a good overview of their SUISA affairs. Our personalised member portal helps to reduce the effort of managing data while keeping an overview of all data by means of our range of online services. Registering for “My Account” is quick and easy: Check out our step-by-step explainer video. Text by Claudia Kempf

Whether you are on tour, in the recording studio, at home at the desk or in the rehearsal room: With “My Account”, your SUISA documents always are wherever you are online. As such, you always enjoy a comfortable and convenient access to everything related to the management of your copyrights.

Your key benefits:

  • Overview of your registered works
  • Access to provisional works that SUISA has assigned to you on the basis of usage data (set lists, broadcast lists, etc.), but which have not yet been registered and thus cannot be distributed to you yet.
  • Register works online
  • Your statements for the last five years
  • Data analyses with the help of our Royalty Report
  • Access your personal details stored at SUISA and customise them
  • since June 2022: Access to the confidential declaration of the Board of Directors and the Executive Committee for the attention of the General Meeting
  • from summer 2022 onwards: direct line to our specialists via electronic inquiries
  • from summer 2022 onwards: continuous information about your open cases

Register now for our member portal “My Account”!

About 14,000 SUISA members are already actively using the services on “My Account”. If you are not yet one of them, sign up now for our member portal.

You can log in to “My Account” in no time at all:

  1. Just go to www.suisa.ch/my-account
  2. Register as a new user and order your personal registration data
  3. For security reasons you will receive your personal registration data from us by post
  4. Once you have received the registration data: complete the registration process at www.suisa.ch/my-account.

Do you need assistance when registering for “My Account”?

At www.suisa.ch/my-account you will receive support in the form of:

  • explainer video (see here, in the blog post)
  • written instructions on how to create a login
  • help area with questions and answers

No more searching for your statements when it comes to filling in your tax return. No more asking yourself whether a work is already registered or if you have already communicated the new address to SUISA. No more typing settlement amounts into Excel lists to find out which work generated the most revenue last year. With “My Account” you can access all this information online, 24/7, no matter where you are, and at your convenience.

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The Royalty Report is onlineThe Royalty Report is online News about “My account”: Thanks to user-friendly graphics, the Royalty Report provides a quick overview of how the copyright royalties developed over the last five years and allows individual analyses per mouse click. Read more
New features in member services of SUISANew features in member services of SUISA SUISA has been enhancing its online service for years now, especially for music authors and music publishers. Self-service is key: It should be easy and comfortable for members to access all SUISA services online. This does not just save time for members: SUISA can thus also increase its efficiency and therefore distribute more money to rightsholders. In 2022, the conditions for membership will also be amended. Read more
Online licensing activities require early work registrationsOnline licensing activities require early work registrations From a sales perspective, online music distribution provides enormous opportunities. With little effort, music can be made available to a global audience within an instant. The distribution of copyright royalties, however, is complex when it comes to online usages. This is also due to the fact that the processes differ from those for performing and broadcasting rights. The most important advice is: First, register the work with SUISA as early as possible, then publish it online. Read more
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Thanks to “My Account”, our members have a good overview of their SUISA affairs. Our personalised member portal helps to reduce the effort of managing data while keeping an overview of all data by means of our range of online services. Registering for “My Account” is quick and easy: Check out our step-by-step explainer video. Text by Claudia Kempf

Whether you are on tour, in the recording studio, at home at the desk or in the rehearsal room: With “My Account”, your SUISA documents always are wherever you are online. As such, you always enjoy a comfortable and convenient access to everything related to the management of your copyrights.

Your key benefits:

  • Overview of your registered works
  • Access to provisional works that SUISA has assigned to you on the basis of usage data (set lists,...read more

Two years of pandemic have passed financially smoothly for SUISA – new challenges ahead

After two difficult years for SUISA and authors and publishers due to the worldwide COVID-19 pandemic, we continue to face threats and difficult times. A war in Europe is destroying the foundations of peaceful coexistence. Culture, and thus also the creators of music, as a unifying and peace-building element, are called upon. Text by Andreas Wegelin

Two years of pandemic have passed financially smoothly for SUISA – new challenges ahead

In view of the war in Ukraine, it is worth remembering that music can be a unifying and peace-making element of coexistence. (Photo: Oleh Dubyna / Shutterstock.com)

Despite the event bans imposed by the authorities, SUISA has been able to achieve a respectable result, even in the past two years. The overall decrease in revenue in 2020 and in 2021 only amounted to 10%, compared to the best-ever result in 2019. At the same time, we were able to achieve savings on the cost side, in particular thanks to accelerated process automation. This stabilised the drop in terms of the distributable amount. It is 1% higher than in 2020. High secondary income also allows us to pay an additional 7% distribution on all 2022 settlements again.

In order to provide quick help to members who got into difficulties due to the pandemic and therefore received less money from SUISA, the General Assembly 2020 decided to set up a relief fund. This fund still exists, many distribution results continue to be bad in this year, too, and the respective requests can be addressed to the membership department.

Especially during the pandemic, it was important to be there for our customers and members, in many cases electronically, via web forms on the internet, but also e-mails and, just like before, by phone or letter. We are also expanding our electronic communication channels further. They are a central component of good member and customer service, with the aim of enabling contact with SUISA 24/7 via the internet, thus saving costs for all parties involved.

Successful investments in new business areas

Today, music is not only performed and enjoyed in a live environment. During the pandemic, it has become clear that it is vital to diversify and branch out into other music exploitation areas. Many new presentation possibilities and uses on the internet, especially by means of streaming, could establish themselves over time and have become new and popular platforms for the sale of recorded music.

Since 2016, SUISA has invested in the development of the new business areas with its subsidiaries SUISA Digital Licensing and together with the American organisation SESAC at Mint Digital Services. Mint now manages the repertoire of over 3,500 American independent publishers, 14 collective management organisations from four continents, and the rights of BMG Rights Management in Asia and Australia. Licensing agreements have been signed with over 70 music providers worldwide. The possibilities for direct licensing of SUISA’s repertoire abroad are to be further exploited. In many cases, this means that SUISA’s authors and publishers can benefit from higher revenues which are paid out faster.

New challenges – the war in Europe

SUISA will be celebrating its centenary next year. The anniversary general meeting is scheduled to take place in Zurich on Friday, 23 June 2023 and to be followed by celebrations. Until then and beyond, we are to meet new challenges and further expand our existing services.

Music can be a unifying and peace-making element of coexistence and will continue to find and delight its audience. However, it should also provide its authors and musicians with a financial livelihood. With Russia’s war of aggression on Ukraine, peace in Europe is highly endangered. A relationship that has been built up over many years with the countries in Eastern Europe and with the authors over there is in danger of being damaged. The exchange among authors and also among the collective management organisation (CMO) is also severely endangered by the armed conflicts.

SUISA wants to do its part to ensure that the ties established with its sister organisation in Ukraine are not severed. 50,000 Swiss francs were allocated to the support fund of CISAC, our international umbrella organisation of CMOs, for emergency aid to musicians in the war zone and to Poland, which is providing an overwhelming amount of support work here. All efforts must be made for a peaceful solution and for the functioning and continued existence of the collective management organisation NGO UACCR in Ukraine.

But those who now condemn all Russian culture are acting blindly, just like the warring parties. Let us believe in the peace-making potential of music and in those who perform or enjoy music together, regardless of which country they come from.

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  1. Eric says:

    Thanks for the informative article!
    I can agree with exactly that….

    Best regards

    Eric

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After two difficult years for SUISA and authors and publishers due to the worldwide COVID-19 pandemic, we continue to face threats and difficult times. A war in Europe is destroying the foundations of peaceful coexistence. Culture, and thus also the creators of music, as a unifying and peace-building element, are called upon. Text by Andreas Wegelin

Two years of pandemic have passed financially smoothly for SUISA – new challenges ahead

In view of the war in Ukraine, it is worth remembering that music can be a unifying and peace-making element of coexistence. (Photo: Oleh Dubyna / Shutterstock.com)

Despite the event bans imposed by the authorities, SUISA has been able to achieve a respectable result, even in the past two years. The overall decrease in revenue in 2020 and in 2021 only amounted to 10%, compared to the best-ever result in 2019. At the same time, we were...read more

More efficiency and back to a degree of normality

“A crisis is a productive state, you just have to take away the taste of disaster.ˮ This quote from the Swiss author Max Frisch can be referred to as the guideline for SUISAʼs objectives over the past two years. Today, we can establish that: The cooperation with our customers has been strengthened and the efficiency of our services is steadily increasing. 2022 may well bring us all a little more normality again. By Irène Philipp Ziebold, COO

More efficiency and back to a degree of normality

Irène Philipp Ziebold, COO of SUISA. (Photo: Lisa Burth)

2021 – a year that, unfortunately, was still marked by the Covid-19 pandemic. SUISAʼs members as well as its customers continued to face many challenges: Numerous events had to be cancelled or postponed, which had a significant impact on the decline in revenue, particularly in the concert and entertainment event sector.

Since the beginning of the COVID-19 pandemic, SUISA has set itself the goal of supporting members as well as customers as far as possible during this difficult time. The corresponding support measures (advances, Covid-19 emergency fund, Pension Fund) are used and very much appreciated by our members. But also on the part of the organisers our measures (longer payment periods, reductions according to tariff) were positively received.

As such, we can state today that this “togetherness in times of crisisˮ has strengthened cooperation, which can also be seen in SUISAʼs round table discussion with its customers and event partners Christoph Bill (Heitere Events AG and President SMPA) and Alexander Bücheli (Managing Director Bar & Club Commission Zurich) (to be read in the article “Going through times of crisis with strong cooperational partnersˮ on the SUISAblog).

In addition, the Covid-19 pandemic has clearly shown us how important efficient services are so that the distribution results can be optimised as best as possible even in the event of a drop in collections. SUISA has been enhancing its online service for years now, especially for music authors and music publishers. Step by step, we are expanding the possibilities for our members to access our services and process their transactions with us online, independent of their time(zone) and location.

SUISA can thus increase its efficiency and consequently distribute more money to authors and publishers of music. With almost 28,000 principals and over 12,000 members entitled to vote, further measures (more on this in the article “New features in member services of SUISAˮ) must be taken in order to achieve the goals that have been set.

For now, we look forward to 2022 with anticipation and hope that the new year will bring a bit more “normalityˮ.

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SUISA and the Covid-19 crisisSUISA and the Covid-19 crisis Since the end of February 2020, it’s not just the music sector that has been confronted with an unforeseen challenge. As a cooperative society for authors and publishers of music and a collective management organisation, how is SUISA dealing with the Covid-19 crisis which has been around for nearly two years? Read more
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Leave a Reply

All comments will be moderated. This may take some time and we reserve the right not to publish comments that contradict the conditions of use.

Your email address will not be published.

“A crisis is a productive state, you just have to take away the taste of disaster.ˮ This quote from the Swiss author Max Frisch can be referred to as the guideline for SUISAʼs objectives over the past two years. Today, we can establish that: The cooperation with our customers has been strengthened and the efficiency of our services is steadily increasing. 2022 may well bring us all a little more normality again. By Irène Philipp Ziebold, COO

More efficiency and back to a degree of normality

Irène Philipp Ziebold, COO of SUISA. (Photo: Lisa Burth)

2021 – a year that, unfortunately, was still marked by the Covid-19 pandemic. SUISAʼs members as well as its customers continued to face many challenges: Numerous events had to be cancelled or postponed, which had a significant impact on the decline in revenue, particularly in the concert...read more

New features in member services of SUISA

SUISA has been enhancing its online service for years now, especially for music authors and music publishers. Self-service is key: It should be easy and comfortable for members to access all SUISA services online. This does not just save time for members: SUISA can thus also increase its efficiency and therefore distribute more money to rightsholders. In 2022, the conditions for membership will also be amended. Text by Irène Philipp Ziebold and Claudia Kempf

New features in member services of SUISA

SUISA is constantly enhancing its online services for members and for customers in terms of self-service. (Photo: PopTika / Shutterstock.com)

In June 2021, SUISA set a milestone for its members: Thanks to graphics which are easy to understand, music authors and publishers have a quick overview of the development of their copyright revenues of the last five years now that the Royalty Report has been launched. In addition, the tool lets you run individual analyses with one mouse click.

Self-service: Constant enhancement of online services

SUISA took a major step towards self-service with these new features: Members and customers can access all of the information and services of SUISA relevant to them, as easily as possible via internet. For a few years now, SUISA has been constantly expanding its online services. Authors, publishers but also users of music will be able to use more and more services via web portals – in a simple and comfortable manner. SUISA is going to publish news about the new services via all of its channels.

Members will benefit from this on the one hand: Instead of reverting to time and cost consuming queries via phone, letter or e-mail, they can now access all details on the contractual relationship with SUISA online via their personal login to the membership portal “My account”. SUISA, on the other hand, will also benefit from this by saving time and cost for providing advice via phone, e-mail or letter. This, in turn, is an advantage to the authors and publishers because SUISA will then be in a position to pay out more to its rightsholders thanks to the costs savings made.

New criteria for members who are entitled to vote

The SUISA Board of Directors decided in December 2020 to adapt the criteria for members who are entitled to vote. Authors and publishers will be admitted as members with voting rights if they have been SUISA principals for at least one year and had at least CHF 3,000 in royalties paid out to them since their registration. Previously, this amount was CHF 2,000. This change entered into force in 2021.

Furthermore, the contractual membership relationship will be reverted into a mandate relationship if members received less than CHF 3,000 in distribution payments overall for their works during the last ten years. This amendment shall be made in line with item 5.5.4 of the SUISA Articles of Association:

5.5 Membership shall end:
[…]
5.5.4 if the remuneration distributed to a member over a ten-year period does not reach the threshold set by the Board, and the membership status reverts to a simple mandate relationship; […]

Principals shall be equal to members with voting rights with respect to financial matters. They have, just like the members, the same entitlements to licensing and distribution of the collections for the works which are broadcast, performed, reproduced or used online. They do, however, not have voting rights in the General Meeting of the Cooperative Society.

Changes to the SUISA membership structure

The reason for this change is today’s membership structure of SUISA: At the end of 2020, SUISA had more than 12,000 members entitled to vote and nearly 28,000 principals. Among these 40,000 rightsholders, only about 60% generate income from the exploitation of their works. More than a third of principals and members never receive a distribution at all because their works are neither performed, recorded, broadcast nor used online. Even among the 12,000 rightsholders with voting rights, nearly half has hardly generated any copyright revenues during the last few years.

Even though SUISA is hardly playing a major role for them in terms of income, they were entitled to vote about the future and fate of the Cooperative Society at the SUISA General Meeting. In future it should only be members for whom SUISA is a major source of income who can decide on the topics presented to the SUISA General Meeting.

Members who do not fulfil the conditions mentioned, will revert to principals without a voting right at the General Meeting. Those who are affected will receive a letter in January 2022 where they will be personally informed about this.

Register now for “My account”

Benefit from the online services of SUISA and register for the membership portal “my account”: www.suisa.ch/my-account. All rightsholders, members and principals, can get information regarding their settlements and register their works or launch queries on a 24/7 basis there.

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  1. LINDE HANS-MARTIN says:

    Die sicherlich gutgeplanten Neuerungen sind viel zu umständlich und nichts für ein normales SUISA-Mitglied.

Leave a Reply

All comments will be moderated. This may take some time and we reserve the right not to publish comments that contradict the conditions of use.

Your email address will not be published.

SUISA has been enhancing its online service for years now, especially for music authors and music publishers. Self-service is key: It should be easy and comfortable for members to access all SUISA services online. This does not just save time for members: SUISA can thus also increase its efficiency and therefore distribute more money to rightsholders. In 2022, the conditions for membership will also be amended. Text by Irène Philipp Ziebold and Claudia Kempf

New features in member services of SUISA

SUISA is constantly enhancing its online services for members and for customers in terms of self-service. (Photo: PopTika / Shutterstock.com)

In June 2021, SUISA set a milestone for its members: Thanks to graphics which are easy to understand, music authors and publishers have a quick overview of the development of their copyright revenues of the last five years now...read more

SUISA and the Covid-19 crisis

Since the end of February 2020, it’s not just the music sector that has been confronted with an unforeseen challenge. As a cooperative society for authors and publishers of music and a collective management organisation, how is SUISA dealing with the Covid-19 crisis which has been around for nearly two years? Text by Andreas Wegelin

SUISA and the Covid-19 crisis

With the bans for public performances, many people in the music sector had neither work nor income overnight. SUISA kept its business and its services up and running during the Covid-19 crisis for its members and its customers. (Photo: Jirsak / Shutterstock.com)

At the gala for the 13th Swiss Music Awards on 28 February 2020, of all things, the Swiss-wide restrictions of events with music kicked in. That evening, only a maximum of 1,000 people were permitted to attend the live event. Those who believed that the Covid-19 pandemic would have disappeared with the cold winter air, just like a flu virus, were soon proved wrong: From 13 March 2020, no live concerts, no parties in clubs were allowed any longer. The music business, made up of composers, performing artists, event organisers and suppliers for the event sector was forcibly deprived of its existential basis.

Meanwhile, we find ourselves in the second Covid-19 year and have been experiencing enormous difficulties when it comes to holding music events with a physical audience. How is SUISA as a cooperative society for authors and publishers of music and as a collective management organisation dealing with that?

Financial losses and unpredictability

About a month after the first lockdown had been ordered, the Executive Committee and Board of Directors of SUISA revised the budget for 2020. This so-called “Covid-19 budget” target which forecast 23% less in terms of collections and 8.5% more in terms of costs, could be met. As the annual accounts finally showed, the overall turnover losses were fortunately limited: The collections of SUISA in Switzerland and from abroad amounted to CHF 138.5m in 2020 which was 12% less than the previous record year (CHF 155.2m). Costs rose by only 1.1% compared to the previous year and therefore less dramatically as anticipated in the Covid-19 budget.

The drastic effects of the Covid-19 ordinances only become apparent when you look at the sectors individually: The decrease of the collections from concerts (–51%), entertainment events (–47%), the hospitality industry (–46%) and cinemas (–58%) is blatant compared to the 2019 results. The good results achieved for broadcasting rights, compensation claims and online usages partially offset these losses. However, rights owners whose income mainly stems from the success of live events had to face huge losses in terms of their distribution amounts.

Due to the second wave of the pandemic, all events were banned again in December 2020. Again, a Covid-19 budget had to be created where the expectations are lower yet again on the income side for the 2021 financial year: compared to 2020, 11% less. At the same time, savings of 11% in terms of costs should be achieved compared to the year before. Particularly with regard to the collections from concerts (tariff K), a further slump must be expected. The prognosis for the second Covid-19 year projects CHF 6m collections in this area. In 2020, this tariff generated CHF 11m and before the crisis in 2019, CHF 23m in remuneration for authors and publishers of music.

Two “buffers” help in this situation; they are expected to cushion the inclement framework conditions in the financial results as per the current status of the 2021 financial year: On the one hand, the situation regarding the securities investments is good. On the other hand, the money which could not be allocated to any rights owners during the last five years is used to cover costs. If possible it is paid out in the form of a supplementary distribution once this period has expired.

Relief measures for rights owners

Due to the effect of the pandemic, all collective management organisations in Europe decided to set up aid measures in favour of their rights holders. The aid measures launched by SUISA are based on three “columns”: First, advance payments on the distribution settlements with an extended payback period, second, contributions from the Covid-19 emergency fund which had been specially set up, and third and last, the emergency assistance for authors from the Pension Fund for Authors and Publishers (UVF).

These aid measures are gratefully received: Since the beginning of the Covid-19 crisis in March 2020, CHF 1,416,084 advance payments were made up to 25 October 2021. CHF 251,250 were awarded as contributions from the emergency fund and CHF 170,500 were granted as emergency assistance via the UVF fund. You can continue to submit applications via “My account”. Due to the high number of rights owners, the extent of the losses only become apparent when it comes to the distributions in the years 2021 or 2022 which will be much lower for many since the events in 2020 and 2021 could not be held. Publishing companies have the option to request advance payments or contributions from the Covid-19 emergency fund. The UVF fund emergency assistance is only possible to be granted to authors due to legal reasons.

Lobbying

Just like if you had a short circuit, the lights went out for the entire event sector regarding public performances. From one day to the next, performers, event organisers, stage technicians and other staff in the public event sector were without work and income. For authors the concert stoppage meant that their works were no longer performed live and therefore no licence fees were paid for the performance of their music any longer. The collections from live events slumped to their lowest ever as described further above. These copyright royalties are, however, an important basis for the existence of many rights owners.

The first aid measures by the Swiss Confederation were insufficient and also not really tailored to resolve the problems in the cultural sector. Lobbying therefore became rather important during the crisis. It has been and still continues to be paramount to persuade public authorities, parliaments and the government that culture is vitally important for society, just like shops for your daily needs. If, therefore, cultural performances may no longer take place due to event bans, the creatives, event organisers but also the publishers and suppliers affected must be compensated accordingly. What needs to be taken into account in such situations is that, particularly in the culture sector, many work as self-employed freelancers or in the form of small organisations, e.g. associations.

Furthermore, the understanding needs to be firmed up that there are different types of events: Studies show that there often is a lower risk of getting infected at cultural events than at large sports events or funfairs. Lobbyists have not yet managed to anchor this differentiation in the minds of the decision-makers so far. Nevertheless, the “Taskforce Culture” which had been spontaneously set up during the crisis, has achieved a lot and has become an important contact point for authorities, parliaments and the government. SUISA is a part of the extended support circle of the Taskforce.

Manage from a distance and work remotely

The Cooperative Society SUISA employs about 250 people. They share 187 full time positions. All staff whose tasks could be done by working remotely had to be sent home in the week of 16 to 23 March 2020. The IT team created the required plans for such a completely unexpected process from scratch and made sure that staff could continue to work from home on devices provided by the employer, without major difficulties.

Working in your home office, a recommendation issued by the authorities, later turned from being optional to mandatory. As such, it was not just a challenge it also entailed completely new experiences in terms of managing and organising the operations. How do you reach your co-workers and colleagues if you cannot simply pop over to the next office space if the meeting and break out rooms cannot be used?

The previously existing and used options to hold virtual meetings and one-to-one conversations via video conference were expanded. Thanks to these technical means the connection which is so important for a good collaboration between management and staff but also among colleagues could be maintained. Executive staff were trained in how to lead and manage their staff from home. Every two weeks, a web meeting with the Executive Committee, the HR manager and the IT manager took place, moderated by the communications manager. All staff could participate in this meeting and ask questions via the chat function. We thus managed to transition the collaboration “across the distance” into a daily work routine.

Business operations were functioning, thanks to the flexible, committed and disciplined staff as well as the advanced digitisation. SUISA was always available to its members and its customers. This new experience made the Executive Committee decided to also enable home office work in future, up to 50% of the work time. Home office deployments must, however, be coordinated within the teams and this cannot be carried out for some positions in the extent reflecting a maximum.

More self-service – process automation

The obligation to work from home particularly highlighted how indispensable and important digitisation has been for a collective management organisation like SUISA. Working from home is only possible if the necessary data is available electronically and extensive paper dossiers do not have to be accessed. The immense advantages in terms of availability of the required information was proven as a consequence of the digitisation of all member and customer files in the last few years. The developments in terms of computerisation further contributed that it was possible to quickly switch to working from home in a successful manner.

Customers and members of SUISA also benefited from progress for efficient and satisfying contacts with the company triggered by the digitisation. Due to the closure months for the hospitality industry and shops ordered by the authorities, many customers had requested a refund of the unusable licence for music performances. The process of refunding licence fees can now simply be triggered via a web form.

Since the middle of 2020, members can access the royalty report via “my account”. All members who have a valid online access can retrieve the up-to-date data for their works and the licences issued for them and view and arrange them according to selected criteria. More recently, the login process for members and customers was enhanced via a two-factor authentication which means that the digital business exchange with SUISA offers an even higher security standard. Further developments will follow.

The applications and digitisation projects mentioned above were only implemented in such a successful and timely manner because the staff continued to work on them at full steam and without any limitations during the pandemic. After some lengthy discussions, Executive Committee and Board of Directors had decided that SUISA would not apply for and introduce short-time work. A wise decision, as the situation which we have been experiencing since March 2020, shows more and more clearly: In a roundabout way under pressure from the authorities’ ordinances regarding the pandemic, SUISA was able to develop its services much further over the last few months. Despite the losses in collections, we are ready with digitised and automated processes to manage the music licences for event organisers and to distribute the royalties to rights owners reliably and, above all, cost-effectively.

Related articles
The Royalty Report is onlineThe Royalty Report is online News about “My account”: Thanks to user-friendly graphics, the Royalty Report provides a quick overview of how the copyright royalties developed over the last five years and allows individual analyses per mouse click. Read more
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Since the end of February 2020, it’s not just the music sector that has been confronted with an unforeseen challenge. As a cooperative society for authors and publishers of music and a collective management organisation, how is SUISA dealing with the Covid-19 crisis which has been around for nearly two years? Text by Andreas Wegelin

SUISA and the Covid-19 crisis

With the bans for public performances, many people in the music sector had neither work nor income overnight. SUISA kept its business and its services up and running during the Covid-19 crisis for its members and its customers. (Photo: Jirsak / Shutterstock.com)

At the gala for the 13th Swiss Music Awards on 28 February 2020, of all things, the Swiss-wide restrictions of events with music kicked in. That evening, only a maximum of 1,000 people were permitted to...read more

New login procedure for the “My Account” member portal

On 7 September 2021 SUISA is introducing a new login two-factor authentication procedure for the “My Account” member portal. This means that when you log in, you will need to enter an individually generated code in addition to your password. This procedure is designed to enhance the protection of your personal data and to enable you to manage your own account in future. This article describes what you have to do for continued access to your SUISA data. Text by Claudia Kempf

New login procedure for the “My Account” member portal

On 7 September 2021, SUISA will activate the new login process for the “My Account” member portal. (Photo: ArthurStock / Shutterstock.com, edited by Nina Müller)

Security is important to us. To ensure even stronger protection of your data, we are introducing a two-factor authentication process for “My Account”. This login procedure requires you to enter two different codes as unequivocal proof of identity to access your personal account.

In future, apart from your username and password, you need a code which will be generated each time you log in. This login procedure with two security factors – password and code – is called two-factor authentication. When dealing with sensitive data, it is especially worthwhile to have a second security step in addition to a secure password to safeguard the data against unauthorised access.

What possibilities does the new login process offer?

The enhanced security level will facilitate your future use of “My Account”. You can henceforth choose your own username and no longer need to log in with the “M number” (previously the fixed login number) assigned to you by SUISA.

Moreover, you can manage your own user account and grant an own access to third parties, e.g. your manager. You can also authorise their access to services, or restrict such access. You can decide, for example, to authorise a third party to view your works but not your settlement statements, or to permit them to register works on your behalf.

How will the change-over to the new login process work?

On 7 September 2021, we will activate the new login process. Existing logins will no longer be valid from this date. To continue to use “My Account” thereafter, please re-register after 7 September 2021 under www.suisa.ch/my-account. All existing “My Account” users will receive their new registration particulars for this purpose by post as of mid-August. These registration particulars are valid for 30 days and can only be used once.

How does the first login work?

First of all, you must open a new user account for yourself and select a username and password for that account. Then you can enter the registration particulars sent to you by post and activate your own personal “My Account” profile. Finally, as Administrator, you can open a user account for other persons and grant them access to your data.

Only the login procedure has been modified. None of your existing entries – e.g. particulars for the registration of works or works registrations that have already been filed – are affected by the change and you can continue to access them as before in your “My Account”.

Thanks to the two-factor authentication process, access to your data can be structured more flexibly. Moroever, the new process will enhance the security of “My Account” and we will consequently be able to extend our offer of online services for members.

For questions about registration and login, please refer to the following functions under www.suisa.ch/my-account:

  • Step-by-step instructions (PDF) will guide you through the login process.
  • Please check our help area for answers to the most common questions.
No access to “My Account” yet?
Order your registration particulars at: www.suisa.ch/my-account
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On 7 September 2021 SUISA is introducing a new login two-factor authentication procedure for the “My Account” member portal. This means that when you log in, you will need to enter an individually generated code in addition to your password. This procedure is designed to enhance the protection of your personal data and to enable you to manage your own account in future. This article describes what you have to do for continued access to your SUISA data. Text by Claudia Kempf

New login procedure for the “My Account” member portal

On 7 September 2021, SUISA will activate the new login process for the “My Account” member portal. (Photo: ArthurStock / Shutterstock.com, edited by Nina Müller)

Security is important to us. To ensure even stronger protection of your data, we are introducing a two-factor authentication process for “My Account”. This login procedure...read more

SUISA continues to be a reliable partner, even in difficult times

Dear members, we have been stuck with the corona crisis for 15 months and have been trying, as best as we can, to be a reliable partner for you when it comes to managing your copyright, despite of corona. It is now the second time round that we must hold our General Meeting by circular procedure. By Andreas Wegelin, CEO

SUISA continues to be a reliable partner, even in difficult times

SUISA continues to be a guiding light and a reliable partner in these dark times. (Photo: Tabea Hüberli)

Executive Committee, Board of Directors and staff regret very much that there won’t be a physical General Meeting in 2021 again. The General Meeting is the highlight of the yearly cycle of your company. Only a direct encounter with you shows us whether we are on the right track and whether our services cover your needs, or what we might actually have to improve yet.

We also would have liked to discuss in more detail and in person how the financial situation of your Cooperative Society has been developing in these difficult times, now that concerts have no longer taken place and no licensing fees have been collected for them anymore.

The 2020 annual results have been reasonably acceptable (-12%). For the current year’s results, we hope that there will be a relaxation of the event bans and an opening of restaurants so that the losses remain within 10% compared to 2020.

Impact of the event bans only visible after a delay

You are probably also going to feel this decline of SUISA’s collections in the settlements. Lost licence fees for cancelled live events will only result in lower amounts in the settlements which we pay out in the course of 2021 from the 2020 collections. With the 2021 settlements it thus becomes evident with a delay how the corona measures decreed by the authorities affect the pay-out of copyright remuneration.

The same applies for measures which has led to another shutdown in the context of the second wave of the pandemic from 21 December 2020. This will impact on settlements way into the year 2022.

Corona emergency fund for SUISA members

The 2020 General Meeting had decided that an emergency fund should be created for members that have a lower SUISA income due to the corona crisis. This fund continues to exist. SUISA offers its members further possibilities to bridge financial shortages: It is also possible to get advances for future settlements. Finally, there is the option that creators who get into financial hardship situations can get a support payment from the Pension Fund for Authors and Publishers.

Expansion of online services

SUISA is therefore also your point of contact throughout the crisis. We try to be there for you, subject to keeping to a strict expenses discipline when it comes to staff costs.

This is possible, among other things, because of an increased digitisation of the business transactions between you and SUISA. Since mid-May 2021, our “business intelligence” tool, the Royalty Report, has been activated for all rightsholders. It is therefore high time that you get an online access to your SUISA account and that you benefit from the digital services as soon as possible. That way, we can continue to increase transparency and expand our services for our members despite the pandemic.

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Dear members, we have been stuck with the corona crisis for 15 months and have been trying, as best as we can, to be a reliable partner for you when it comes to managing your copyright, despite of corona. It is now the second time round that we must hold our General Meeting by circular procedure. By Andreas Wegelin, CEO

SUISA continues to be a reliable partner, even in difficult times

SUISA continues to be a guiding light and a reliable partner in these dark times. (Photo: Tabea Hüberli)

Executive Committee, Board of Directors and staff regret very much that there won’t be a physical General Meeting in 2021 again. The General Meeting is the highlight of the yearly cycle of your company. Only a direct encounter with you shows us whether we are on the right track and whether our services cover your...read more

The Royalty Report is online

News about “My account”: Thanks to user-friendly graphics, the Royalty Report provides a quick overview of how the copyright royalties developed over the last five years and allows individual analyses per mouse click. Text by Claudia Kempf

The Royalty Report is online

The user interface of the SUISA Royalty Report. The data analysis tool is available to all members via the portal under “My account”. (Photo: SUISA)

The SUISA member portal is very popular and is used a lot. More than two thirds of all members have access to “My account” and use the advantages of the portal. Since May 2021, a significant function has been added to the portal: the Royalty Report. With this newly introduced analysis tool, you can create statistical evaluations of your own SUISA income and turn them into graphics.

After all, there is a lot of information in the SUISA settlements. You can access the settlements in “My account” as navigable PDFs. An accumulated evaluation of this data required manual or, in the case of publishers receiving electronic settlements, technical efforts.

This additional effort is now a thing of the past: With the Royalty Report, all members can, simply by clicking on the right button, get answers to questions such as: Which of my works is doing really well in a specific country? Which of my works generated the highest turnover last year? In which areas was a specific work most used: Radio, online or in discotheques?

The Royalty Report is interactive

The basic setting provides an overview of all work usages of the last five years and the current financial year. It shows at first glance: How many works did it take to reach the turnover I have generated? When were the works used, and where? What are the top works and what is the turnover they generated in that time? Did I earn more as a lyricist or a composer, as an original or sub-publisher? Are my works used more on Spotify or Apple Music?

The Royalty Report is interactive. With just one click on a work or a country, for example, the entire appearance of the display is adjusted to the selected work or country. The link sign (chain symbol) in the work list leads you directly to the works database and provides details how the relevant work has been registered at SUISA.

Thanks to various filter options, the income can be shown by different criteria such as settlement date, usage period, country, distribution category, work or online music providers. In order to gain a deeper insight, the selection criteria can be combined in any way. The program also allows for an export of the filtered data to Excel. The settlements and usage periods can be specified further with a click on the arrows in front of the respective selection criteria so that an evaluation is also possible for an individual settlement.

If you have questions on how to use the Royalty Report, the following functions are available:

  • Info buttons: They appear if you hover over a field with your mouse at the top right in the user interface. They contain information about the data which are shown in this area.
  • A user manual summarises the most important functions and contains tips and tricks on the use of the Royalty Report and explanations on the various displays and distribution categories.
  • A video shows the most important user tips:

The Royalty Report is available in English. The manual contains translations of all terms and info buttons which are used in the report.

The Royalty Report is based on the data analysis tool by Microsoft Office. The software developer recommends to use the application on a computer with a browser of the latest generation. Mobile end devices such as smartphones and tablets are, however, not suitable for processing large data volumes.

The member portal will be expanded in the medium term to become a central point of contact for our members so that core tasks of SUISA can be offered more quickly and cost-efficiently. The Royalty Report is an important step into the digital future. A next step is the renewal of the login process so that members can manage their online accounts completely independently.

The access to “My account” and the Royalty Report is open to all SUISA members. Order your login for a personal online user account now: www.suisa.ch/my-account

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All comments will be moderated. This may take some time and we reserve the right not to publish comments that contradict the conditions of use.

Your email address will not be published.

News about “My account”: Thanks to user-friendly graphics, the Royalty Report provides a quick overview of how the copyright royalties developed over the last five years and allows individual analyses per mouse click. Text by Claudia Kempf

The Royalty Report is online

The user interface of the SUISA Royalty Report. The data analysis tool is available to all members via the portal under “My account”. (Photo: SUISA)

The SUISA member portal is very popular and is used a lot. More than two thirds of all members have access to “My account” and use the advantages of the portal. Since May 2021, a significant function has been added to the portal: the Royalty Report. With this newly introduced analysis tool, you can create statistical evaluations of your own SUISA income and turn them into graphics.

After all, there is a...read more

Changes to the SUISA organisation chart

In the course of the retirement of our Head of the International Documentation Department, the Executive Committee decided several modifications of SUISA’s organisation chart , taking effect from 1 March 2021. These modifications also entail changes in terms of staff responsibilities. Text by Irène Philipp Ziebold

Changes to the SUISA organisation chart

Brigitte Küng (image taken during a management seminar in 2012) worked for SUISA for nearly half a century and her last position was that of Head of the International Documentation Department. (Photo: Günter Bolzern)

After more than 48 years at SUISA, Brigitte Küng took her retirement at the end of February 2021.

In 1972, she started her apprenticeship with SUISA and stayed true to SUISA for nearly half a century! Her first role included the distribution of licences for sound recordings in the then MECHANLIZENZ, from 1973 she continued her task after the merger with SUISA. She continued to work in the International Documentation and finally took over the helm of said department which she led successfully up to the date of her retirement.

Brigitte Küng was also responsible for the global database of the “Compositeurs, Auteurs and Editeurs (CAE)” which is nowadays known as IPI (Interested Party Information) and reflects all interested parties in the copyright world. She became a very highly appreciated contact for documentation queries among colleagues around the world. With regards to new collective management organisations, Brigitte Küng held courses for the build-up and maintenance of documentation data. She was travelling several continents to fulfil this task.

We thank Brigitte Küng very much for her many years of loyalty and her excellent work for SUISA!

Wolfgang Rudigier takes over the International Documentation Department

Brigitte Küng’s valuable work is continued by Wolfgang Rudigier. From 1 March 2021 onwards, he has taken over the responsibility for the International Documentation in addition to the Distribution Department. Due to his long-term experience as Head of the Distribution Department, he also holds a well-founded knowledge regarding the documentation sector. Thanks to these skills, synergies can be created, not least because documentation and distribution go hand in hand from a process perspective.

Claudia Kempf now in charge of the Domestic Settlement Inquiries team

In parallel, the group referred to as Domestic Settlement Inquiries which had been located under the Distribution Department was shifted across to the Members Department and therefore to Claudia Kempf from 01 March 2021. The Members Department can, as a consequence of this organisational change, provide a comprehensive service and support and advise SUISA members both in terms of the rights administration agreement and work registrations and distribution queries.

Hansruedi Jung looks after IPI

The IPI (Interested Party Information) was integrated into the IT Department and is now in the remit of Hansruedi Jung, Head of Systems Technology. The IPI is our international database of authors and publishers which reflects member agreements from all over the world. The technical infrastructure of the IPI belongs to SUISA. It issues an invoice to collective management organisations which are using the system for this service provided to them by SUISA each year.

New organisation team leaders

These changes in the SUISA organisation chart also led to re-organisations at team leader levels: Simon Klopfenstein holds the team Domestic Settlement Inquiries from 01 March 2021 and thus changed across to the Members Department.

Eva Bisaz continues to be in charge of the group International Distribution and Settlement Inquiries (sister societies) within the Distribution Department, but has also taken on the group Domestic Broadcasting Distribution from 01 March 2021 onwards.

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All comments will be moderated. This may take some time and we reserve the right not to publish comments that contradict the conditions of use.

Your email address will not be published.

In the course of the retirement of our Head of the International Documentation Department, the Executive Committee decided several modifications of SUISA’s organisation chart , taking effect from 1 March 2021. These modifications also entail changes in terms of staff responsibilities. Text by Irène Philipp Ziebold

Changes to the SUISA organisation chart

Brigitte Küng (image taken during a management seminar in 2012) worked for SUISA for nearly half a century and her last position was that of Head of the International Documentation Department. (Photo: Günter Bolzern)

After more than 48 years at SUISA, Brigitte Küng took her retirement at the end of February 2021.

In 1972, she started her apprenticeship with SUISA and stayed true to SUISA for nearly half a century! Her first role included the distribution of licences for sound recordings in the then MECHANLIZENZ, from 1973 she...read more

Full speed ahead

The Corona pandemic continues to direct the course of SUISA’s business. This was clearly perceptible at the Board meeting in April. Which is why it is all the more important to set the course for the future. Report from the Board of Directors by Andreas Wegelin

Report from the Board of Directors: Full speed ahead

Despite adverse circumstances, the Cooperative Society SUISA stayed its course in the interest of its members and principals. (Photo: Lobroart / Shutterstock.com)

Business as usual – this expression may sound odd in Corona year 2. And yet, at the last spring meeting, much remained the (new) same. After one year of Corona, SUISA’s Board and Executive Committee have grown accustomed to meeting via videoconference. Just as they have become inured to the rolling budgeting rendered necessary by the uncertain situation in the cultural sector.

And yet, this year, the first Board meeting was special. After a bumper year in 2019, SUISA saw a downturn in revenues in 2020 – as was only to be expected given the pandemic. However, the decline was less steep than had been feared. Turnover dropped 12% overall. This was primarily due to the drastic fall in revenues from performance rights. Corona-related bans on events, and recurrent business shutdowns led to a 34% decline in revenues from this sector. The most affected were concert licence fees (–51%), restaurants (–46%), entertainment events (–47%) and cinemas (–59%).

Relatively good performance thanks to broadcasting rights and online uses

That total sales “only” declined by 12% was due to a slight increase in broadcasting rights and, above all, to the growth in revenues from online business. Good secondary income and strong cost awareness within SUISA also contributed.

It follows, therefore, that the amount distributable to authors and publishers also declined – by 10.5% overall. Moreover, the Board decided to allocate an unchanged additional distribution of 7% from the released settlement provisions on all uses of works to be settled in 2021.

The business activities of our subsidiary SUISA Digital Licensing, responsible for global online licensing, developed satisfactorily. In 2020, SUISA Digital Licensing generated about CHF 5.5m in revenues. The Board acknowledged the financial situation of SUISA Digital Licensing and the current status of the joint venture Mint Digital Services. Since both companies are still in development, the Board decided the necessary measures to ensure the equilibrium of SUISA Digital Licensing’s balance sheet. SUISA’s claims on Mint for business development costs (under del credere provisions) were extended for an additional year and the additional claim from 2020 was in its turn written off in the financial statements.

The 2021 General Meeting will take place by written correspondence again

In view of the continuing uncertainty with regard to indoor assemblies, the Board decided that the General Meeting would perforce be held for a second time by written correspondence. The Board nominated State Councillor (FDP/Freibourg) to succeed Géraldine Savary who was withdrawing. Video messages from Johanna Gapany, SUISA President Xavier Dayer, and CEO Andreas Wegelin, and information about the 2021 General Meeting to be held by written correspondence is available under www.suisa.ch/en/members/general-assembly.html and on the SUISAblog.

Status of 2021 budget with the ongoing Corona crisis

The uncertain situation in the cultural sector owing to the Corona crisis continues to cause concern. When and how performances will be able to be staged anew, and music halls and theatres will be able to open, is still unknown. As a result, rolling budget planning continues to be the order of the day as in past months. The Board’s Finance Committee will decide in early June 2021 whether the budget approved in December 2020 needs re-adjusting because of Corona.

Thanks to the emergency Corona fund, the Pension Fund for authors and publishers, and the extended rules on advances, SUISA has been able to support its members in these difficult times. In this regard, the Board decided to extend the time limit for the repayment or compensation of advances against current settlements until the end of June 2022.

Mint joint venture to be strengthened

Apart from music publishers – including BMG for Australia, Africa and India – Mint’s customers for online licensing now also include European sister societies. Mint offers their repertoires in bundles to online providers such as Spotify, Apple Music, or Youtube.

By bundling repertoires, Mint is strengthening its market position in online music rights. Despite the small Swiss repertoire, SUISA has become a serious negotiating partner thanks to Mint and SUISA Digital Licensing and the bundling of its repertoire. Depending on the country, its market share of the global repertoire varies between 4 and 10%. At the meeting, the Board defined the conditions to be applied to large European collecting societies wishing to participate in the Mint joint venture. This will further strengthen Mint’s market position in the constantly growing market for online music rights.

Adapting the range of services for members and principals

In the Report on the December meeting, we mentioned that the Board was looking to reorganise the services provided to members and principals with a view to saving costs. As of 2022, principals will only be able to access SUISA’s extended range of services through the online service portal. Comprehensive information on revenues and invoicing will be even easier for principals to find on the portal thanks to the new functionalities. Instead of time-consuming inquiries by phone, letter or email, principals will be able to call up all the data on their relationship with SUISA online through their individual “My account” access. Voting members will have access to these same services via the online service portal; in addition, however, they will continue to be entitled to personal advisory services.

As the above-mentioned Report says, in December 2020, the Board decided that authors and publishers would be admitted as members with full voting rights once they have been principals for at least one year and have received over CHF 3000 (previously 2000) in settlements since first registering as principals. Moreover, members who have received distributions totalling less than CHF 3000 over the last ten years would revert back to the status of principal. This change is in accordance with Article 5.5.4 of SUISA’s Articles of Association. Principals do not have voting rights in the Society, but they are entitled to the same licensing and distribution of revenues from the use of their works; principals have no financial disadvantage over voting members.

These measures – especially the upgrading of services through the members portal – are designed to further enhance SUISA’s efficiency. And, as a result, to distribute a higher share of revenues to authors and publishers.

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Online licensing activities require early work registrationsOnline licensing activities require early work registrations From a sales perspective, online music distribution provides enormous opportunities. With little effort, music can be made available to a global audience within an instant. The distribution of copyright royalties, however, is complex when it comes to online usages. This is also due to the fact that the processes differ from those for performing and broadcasting rights. The most important advice is: First, register the work with SUISA as early as possible, then publish it online. Read more
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All comments will be moderated. This may take some time and we reserve the right not to publish comments that contradict the conditions of use.

Your email address will not be published.

The Corona pandemic continues to direct the course of SUISA’s business. This was clearly perceptible at the Board meeting in April. Which is why it is all the more important to set the course for the future. Report from the Board of Directors by Andreas Wegelin

Report from the Board of Directors: Full speed ahead

Despite adverse circumstances, the Cooperative Society SUISA stayed its course in the interest of its members and principals. (Photo: Lobroart / Shutterstock.com)

Business as usual – this expression may sound odd in Corona year 2. And yet, at the last spring meeting, much remained the (new) same. After one year of Corona, SUISA’s Board and Executive Committee have grown accustomed to meeting via videoconference. Just as they have become inured to the rolling budgeting rendered necessary by the uncertain situation in the cultural sector.

And yet, this year,...read more