Tag Archives: Member services

SUISA makes music possible

A new mission statement, a new organisation chart! Fairness, dedication and passion – these three concepts make up SUISA’s new mission statement. “SUISA makes music possible” is at the centre of the new mission statement. The same principle has been applied to SUISA’s new organisation chart. By Irène Philipp Ziebold, COO

SUISA makes music possible

SUISA makes music possible as a mediator between the interests of music creators and music users. (Illustration: Zusammenspiel)

Fair dealings when it comes to artists’ creations, dedication regarding mediation between the interests of music creators and users as well as passion for SUISA staff for their daily work. SUISA’s new mission statement has the motto “SUISA makes music possible” at the centre. This principle is also the foundation of the new organisation chart of SUISA which has been in force since January 2019.

New organisation chart

The new organisation is more strongly oriented in processes than before. This shall ensure that music creators receive the best possible remuneration for the use of their music. The objective of the reviewed organisation chart is to further optimise SUISA’s internal process efficiencies. The main process – licensing and distributing – is now combined in one department under a joint roof.

SUISA’s organisational structure will continue to be split into three departments. The responsibility of the core process shall rest with the new department “Operations”. Add to that the department “Regulations” for legal prerequisites and international work documentation as well as the department “Services” for all cross-sectional services, especially IT, Finance, HR and Public Relations.

The competences and responsibilities are thus also increasingly bundled at Executive Committee level. The responsibility for the licensing of the various music usages and, consequently, the distribution of the respective copyright royalties thus lies with one person. This way, complex interfaces can be avoided and tighter processes will be created. The objective remains that we tackle all future developments in the interest of our members and never forget to offer an efficient but also top-quality service.

New mission statement

In order to function in a (new) organisation, framework conditions must be set in the company. The purpose of a mission statement are to define any signposts within which company strategy shall be fulfilled. The mission statement is also intended to demonstrate what the purpose of a company is, to reflect its identity and to show what image is intended. Last but not least, the mission statement (PDF, in German) is meant to be an informational guideline for all staff and act as a motivator for them. Another aim is to illustrate and reflect the diversity and reality of the various staff members and SUISA target groups.

The previous SUISA mission statement was created at the end of the nineties. It thus no longer reflects today’s reality for SUISA and its environment and did no longer fulfil the above mentioned expectations. SUISA’s Executive Committee has therefore commissioned the creation of a new mission statement at the beginning of 2017. The new mission statement was worked on during a half-year period by a working group consisting of 14 SUISA staff members and two external experts. Staff members of all genders, age groups and hierarchical rankings as well as from all three SUISA locations took part.

Fairness, dedication and passion – these three concepts make up SUISA’s new mission statement. With the optimised organisational structure onto which the new organisation chart is based, we are equipped and ready and work intensively on the implementation of the new motto: SUISA makes music possible!

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Introduction of a process-oriented organisation chart at SUISAIntroduction of a process-oriented organisation chart at SUISA SUISA’s organisational structure changes from 01 January 2019 onwards. The Board had decided to implement the project “Horizon 2019” upon the request by General Management. Read more
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A new mission statement, a new organisation chart! Fairness, dedication and passion – these three concepts make up SUISA’s new mission statement. “SUISA makes music possible” is at the centre of the new mission statement. The same principle has been applied to SUISA’s new organisation chart. By Irène Philipp Ziebold, COO

SUISA makes music possible

SUISA makes music possible as a mediator between the interests of music creators and music users. (Illustration: Zusammenspiel)

Fair dealings when it comes to artists’ creations, dedication regarding mediation between the interests of music creators and users as well as passion for SUISA staff for their daily work. SUISA’s new mission statement has the motto “SUISA makes music possible” at the centre. This principle is also the foundation of the new organisation chart of SUISA which has been in force since January...read more

SUISA’s IT under new management

IT is the technological backbone of every service provider. SUISA’s IT is now managed by a new team. Text by Andreas Wegelin

SUISA’s IT under new management

The management team of SUISA’s IT from April 2019 onwards (from left to right): Dieter Wijngaards, Jürg Ziebold and Hansruedi Jung. (Photo: Sibylle Roth)

About seven years ago, in December 2011, the SUISA Board approved a new IT strategy in the course of the 2012 budget ratification. The effects of what was summarised in the article “Budget 2012 wrapped up” in SUISAinfo, edition 1.12, had a few consequences in the following years.

The main goal had been to replace SUISA’s IT with the IBM large-scale system and the reorganisation of the IT landscape into a modern architecture. Thanks to the new architecture, IT-based services have been significantly expanded since then. Needs and requirements of members, staff and SUISA customers could be satisfied more quickly and more flexibly with the new developments.

Expansion of online services for members and customers

Members have the option today to process daily SUISA matters via the online app “my account”. In the password-protected member area, settlements are made available electronically every quarter, works registrations can also be carried out. SUISA customers also benefit from the expansion of the online services; most recently due to the online notification of usages for background music or public viewing (CT 3a).

Numerous additional technical developments make our staff members’ work easier and help us save personnel costs. Among such developments are, for example, a digital document management system (DMS) for all member files or the fundamental technical renovation of our works documentation which also enables us to globally carry out online licensing of the works in cooperation with our joint venture partner SESAC in Mint Digital Services.

New management team appointed

The number of staff in the IT sector has increased during that time from 23 to 30. In order to safeguard a circumspect and competent management, the Board has appointed the previous manager of the Applications Technology department, Jürg Ziebold, as overall Manager of SUISA’s IT, and Dieter Wijngaards as new Manager of Applications Technology as of 1 January.

SUISA’s IT setup of two departments continues and comprises, Applications Technology and Systems Technology. Jürg Ziebold directly manages the two heads of department, Dieter Wijngaards (Applications Technology) and Hansruedi Jung (Systems Technology) and a team of business analysts. Whereas Hansruedi Jung has been in charge of the Systems Technology department since 2006, Dieter Wijngaards joins the SUISA IT team on 1 April 2019. Dieter Wijngaards used to be CTO (Chief Technology Officer) at Adesso Schweiz AG and had already been consulting SUISA’s IT since 2012 during the development of the new IT architecture.

SUISA’s Executive Committee is pleased with the appointment of the new IT management team and is convinced that it thus continues to safeguard the central role of IT in terms of executing business processes. It wishes the new IT management good luck.

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Introduction of a process-oriented organisation chart at SUISAIntroduction of a process-oriented organisation chart at SUISA SUISA’s organisational structure changes from 01 January 2019 onwards. The Board had decided to implement the project “Horizon 2019” upon the request by General Management. Read more
Income from performing rights set to rise in 2019Income from performing rights set to rise in 2019 SUISA’s December Board meetings usually focus on the figures for the coming year. Budgets, staffing plans and cost coverage deductions for business year 2019 were thus the central discussion point. Read more
Mint Digital Services: FAQsMint Digital Services: FAQs SUISA and SESAC, a US collective management organisation, have established Mint Digital Services as a joint venture. Mint Digital Services will take over the invoicing and administration services for SESAC and SUISA’s online licensing activities. The joint venture will also offer services to publishers and collective management organisations. Warner/Chappel Music, a major publisher, is already using Mint’s services. Here the main FAQs. Read more
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IT is the technological backbone of every service provider. SUISA’s IT is now managed by a new team. Text by Andreas Wegelin

SUISA’s IT under new management

The management team of SUISA’s IT from April 2019 onwards (from left to right): Dieter Wijngaards, Jürg Ziebold and Hansruedi Jung. (Photo: Sibylle Roth)

About seven years ago, in December 2011, the SUISA Board approved a new IT strategy in the course of the 2012 budget ratification. The effects of what was summarised in the article “Budget 2012 wrapped up” in SUISAinfo, edition 1.12, had a few consequences in the following years.

The main goal had been to replace SUISA’s IT with the IBM large-scale system and the reorganisation of the IT landscape into a modern architecture. Thanks to the new architecture, IT-based services have been significantly expanded since then. Needs and...read more

2018 – a challenging year?!

Review of the Copyright Act, No-Billag-Initiative, online licensing, further development of “my account”… With such topics, SUISA continues to pursue the aim to offer its members efficient services and to create optimal framework conditions. We will face the challenge! By Irène Philipp Ziebold, Director

2018 – a challenging year?!

SUISA supports a NO to the No-Billag-Initiative: “If we did not do anything, we would not live up to our duties as a self-help organisation of music creators” writes Director Irène Philipp Ziebold. (Photo: Manu Leuenberger)

We want to continue to provide efficient services to our members in 2018 and to create optimal framework conditions for them. We have been pursuing these goals in a continuous process for quite a while. For this year we have made a clear note of these intentions and resolutions in our ‘to do’ notepads, since we are facing many challenges in 2018.

With respect to the framework conditions, for example, it is important that authors and publishers benefit better from the online usage of their works with the review of the Copyright Act, or that, in the interest of Swiss music, the reception fees made out of solidarity for public service media are not abolished. In an increasingly cross-border oriented competitive environment, it is, however, also of entrepreneurial importance to optimise the service range offered for members and customers alike.

Since December 2017, statements are made available via “my account”Since December 2017, statements are made available via “my account”
Thanks to the password-protected members’ area “my account”, our members can keep an overview of their distribution statements and distribution settlements. Many members asked us to stop the dispatch by post. We have taken this request into account and introduced the option to renounce on the postal dispatch. Read more

Something we at SUISA can determine as a Cooperative Society is whether a member can access its settlements via “my account”. Since December 2017, only those who have had access to “my account” have been receiving their distributions electronically. It is important in this context that we approach such developments in the interest of our members and never lose sight of the goal to offer high-quality efficient services. Driven by such a motivation, we have continued to improve our services for our members throughout the last few years.

Above and beyond that, we also have the duty as a collective management organisation for copyright to make social and political statements and to create optimal framework conditions as a consequence. Compared to the above mentioned “internal” processes and services, we cannot make the “right” decisions ourselves but influence matters so that the interests of our members are being taken seriously.

Copyright Act Review: Authors and publishers must benefit more from the online exploitation of their worksCopyright Act Review: Authors and publishers must benefit more from the online exploitation of their works
The Federal Council has adopted a dispatch on the new Copyright Act. SUISA is in principle content with the current version of the law. The solutions achieved in the working group for the Copyright Act (AGUR12 II) were implemented. In order for authors, performers, publishers and producers to benefit better from the digitisation, it is necessary to adopt important additions. Read more

We thus engage ourselves to ensure that the creatives, our members as the content suppliers for online platforms do not come out of this empty-handed and that they can expect a modern Copyright Act.

We therefore also support a NO to the No-Billag-Initiative. For many of our members, the public service idea, especially the opportunity to disseminate music and culture, is essential. In this case, the broadcasters of SRG SSR as well as the 35 state-licensed TV and radio stations play a fundamental role. If the reception fees made by Swiss households out of solidarity for their public service media would be abolished, then important platforms for our members for the dissemination of their works would fall away.

Subsidised broadcasters offer more variety and more SUISA repertoireSubsidised broadcasters offer more variety and more SUISA repertoire
Subsidised radio and TV broadcasters in Switzerland and Liechtenstein tend to create more broadcasting space for the music of SUISA members than privately financed channels. Moreover, the majority of the broadcasters supported by the Swiss Federation play more diverse music titles than their counterparts which are focussed on advertising revenue. In the interest of our local music creation and the cultural diversity, we therefore have to reject an abolition of the solidarity-based fees for public service media. Read more

SUISA therefore supports the activities of creators and artists and their associations such as Sonart – music creatives Switzerland, Suisseculture or the Swiss Music Council against No-Billag. If we did not do anything, we would not live up to our duties as a self-help organisation of music creators. And that’s why we take on the challenges 2018 is going to throw at us!

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SUISA’s financial year 2018: an outlookSUISA’s financial year 2018: an outlook In the Committee and Board meetings towards the end of the year, framework conditions for the following financial year are set. As such, the meetings of the SUISA Board in December 2017 continued to be characterised by budgets, cost rates, staffing plans, roadmaps, politics and quite a bit more. Read more
Always on top of things thanks to “my account”Always on top of things thanks to “my account” More than 14,000 members are already using our member portal “my account”. More than half of all new registrations of original works during 2016 were done online. Why do more and more members regularly use “my account”? Thanks to the password-protected members’ area “my account”, our members keep an overview of the most significant SUISA matters such as settlements and work registrations. Read more
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Review of the Copyright Act, No-Billag-Initiative, online licensing, further development of “my account”… With such topics, SUISA continues to pursue the aim to offer its members efficient services and to create optimal framework conditions. We will face the challenge! By Irène Philipp Ziebold, Director

2018 – a challenging year?!

SUISA supports a NO to the No-Billag-Initiative: “If we did not do anything, we would not live up to our duties as a self-help organisation of music creators” writes Director Irène Philipp Ziebold. (Photo: Manu Leuenberger)

We want to continue to provide efficient services to our members in 2018 and to create optimal framework conditions for them. We have been pursuing these goals in a continuous process for quite a while. For this year we have made a clear note of these intentions and resolutions in our ‘to do’...read more

Since December 2017, statements are made available via “my account”

Thanks to the password-protected members’ area “my account”, our members can keep an overview of their distribution statements and distribution settlements. Many members asked us to stop the dispatch by post. We have taken this request into account and introduced the option to renounce on the postal dispatch. Text by Claudia Kempf

Since December 2017, statements are made available via “my account”

SUISA members with access to the password-protected membership area have been informed via a personal infomail since December 2017 if a new settlement is available in “my account”. (Photo: Rawpixel / Shutterstock.com, edited by Manu leuenberger)

During autumn 2017, more than 14,000 members with access to “my account” were informed that they would only receive statements upon request in future. Only a minority have since asked for the postal dispatch. Online access to the distributions therefore corresponds to a requirement supported by the majority. The pdfs which are listed in a clear order and can be easily navigated as well as the overview of the annual remuneration is something that is appreciated by our members and that makes the postal dispatch obsolete for many.

With the fourth quarterly distribution dated 15 December 2017, registered users of “my account” will be informed in person for the first time when a new statement is available for download in “my account”. About half of all authors and publishers for whom a settlement had been created received an infomail and have checked their distributions directly via “my account”. Only 0.1% of the e-mails could not be delivered. The introduction of this new type of dispatch has thus been successfully introduced.

We do try to contact those members to whom we could not deliver the infomail – if possible – in person. If this is not possible, the access to “my account” is blocked and the member is requested in writing to provide a new, valid e-mail address. Please therefore remember to inform us of any changes to your e-mail address without any delay.

Do you also wish to be informed as soon as a new statement has been created for you? This is where you can order the access for your personal account: www.suisa.ch/my-account

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Always on top of things thanks to “my account”Always on top of things thanks to “my account” More than 14,000 members are already using our member portal “my account”. More than half of all new registrations of original works during 2016 were done online. Why do more and more members regularly use “my account”? Thanks to the password-protected members’ area “my account”, our members keep an overview of the most significant SUISA matters such as settlements and work registrations. Read more
SUISA settlement dates 2018 – and one improvementSUISA settlement dates 2018 – and one improvement SUISA shall stick to its established settlement dates in 2018. They comprise, in the main, four quarterly settlements as well as various supplementary settlements spread across the coming year in analogy to the previous year. From the 2nd semester of 2018 onwards, settlements of international collections shall be switched over to a quarterly distribution frequency. Read more
Dual memberships: SUISA, and what else?Dual memberships: SUISA, and what else? SUISA manages the rights for its members globally. You should carefully review and consider the relevant effort and income if you wanted to become a member of several authors’ societies. If you live outside of Switzerland or the Principality of Liechtenstein, you can also become a SUISA member. Last but not least, it is also possible to be a member of another collective management organisation in addition to your SUISA membership. The following FAQs are intended to summarise what you need to consider when contemplating a so-called dual membership. Read more
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All comments will be moderated. This may take some time and we reserve the right not to publish comments that contradict the conditions of use.

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Thanks to the password-protected members’ area “my account”, our members can keep an overview of their distribution statements and distribution settlements. Many members asked us to stop the dispatch by post. We have taken this request into account and introduced the option to renounce on the postal dispatch. Text by Claudia Kempf

Since December 2017, statements are made available via “my account”

SUISA members with access to the password-protected membership area have been informed via a personal infomail since December 2017 if a new settlement is available in “my account”. (Photo: Rawpixel / Shutterstock.com, edited by Manu leuenberger)

During autumn 2017, more than 14,000 members with access to “my account” were informed that they would only receive statements upon request in future. Only a minority have since asked for the postal dispatch. Online access to the distributions therefore corresponds to a requirement supported...read more

Always on top of things thanks to “my account”

More than 14,000 members are already using our member portal “my account”. More than half of all new registrations of original works during 2016 were done online. Why do more and more members regularly use “my account”? Text by Claudia Kempf

Always on top of things thanks to “my account”

Via our online portal “my account”, members enjoy personalised access to SUISA matters – via a single keystroke (Foto: Manu Leuenberger)

Thanks to the password-protected members’ area “my account”, our members keep an overview of the most significant SUISA matters such as settlements and work registrations.

Settlements always to hand as navigable PDFs

All settlements of the past five years can be accessed online at any time. The settlements in PDF format are user friendly as our members can navigate their way around in settlements that span several pages simply by using their mouse. Upon clicking on a work title in the table of contents, the respective detailed list of the work usages will be displayed, whereas a click on the SUISA number leads to the sound and audiovisual recordings’ list.

The total distributed amount for a year is shown in a cumulated way. It is visible at a glance which amount was paid out by SUISA over a year. Members who have access to “my account” can, in future, renounce on the paper dispatch of settlements. If a new settlement becomes available, a notification will be sent to members in future.

Access to personal data at any time

In the user profile, personal data such as postal addresses and payment addresses can be accessed. This area is currently being expanded so that members can amend their details directly in their profile section. Registered pseudonyms and relating IPI numbers are also included in this area. For publisher members with sub-editions or several main publishers, all information can be accessed via a login.

My account works database

With a personal user account, SUISA members can specifically search online for provisional works via the portal “my account”. (Photo: Screenshot www.suisa.ch)

Optimised search functionalities for provisional works

Users have the option to search specifically for provisional works in our works database. Provisional works come into existence when they appear on reports on music use submitted to SUISA by users and the work has not been registered with SUISA at all or under a different title. The income generated for such provisional works is, however, held back from payment until the works have been registered and/or been linked to existing works. Read more about provisional works in the article “Why are there undocumented works in my works database?” (article in german) in SUISAinfo issue 3.12.

Efficient registration of works and sub-publishing agreements

Online work registration is simple. Since 2017, the IPI number of SUISA members can be searched within the registration process and be implemented into the notification. Publishers have benefited from the option to register sub-publishing agreements via the portal since spring this year. Thanks to the link to the SUISA systems, online registrations are processed more quickly and efficiently.

Mobile-friendly and future-proof

Of course, our SUISA platform is compatible with mobile devices such as tablets or smartphones. The membership portal is therefore available and accessible at any time and from anywhere.

We continue to expand our service range offered and to add new functionalities and services. We shall keep you informed on any related news via SUISAblog.ch, suisa.ch or in our SUISAinfo magazine.

Access to “my account” is open to every SUISA member. Request a login or your personal online user account at:

www.suisa.ch/my-account

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Play abroad, communicate with SUISA at homePlay abroad, communicate with SUISA at home How do I get access to my copyright remuneration for my concerts abroad? What do I need to consider when registering works with SUISA if the co-author of my song is a member of a foreign collective management organisation? Important and frequently asked questions on international musical activities are answered in the following. Read more
SUISA settlement dates 2017 – an overviewSUISA settlement dates 2017 – an overview SUISA members whose works are performed, broadcast, reproduced or used online a lot can look forward to receiving remuneration at least four times per year for their work on lyrics or compositions or their publishing activities. In 2017, SUISA will continue with its quarterly distributions that it had successfully introduced previously. Minor modifications serve the purpose of distributing the income swiftly and cost-effectively. Read more
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More than 14,000 members are already using our member portal “my account”. More than half of all new registrations of original works during 2016 were done online. Why do more and more members regularly use “my account”? Text by Claudia Kempf

Always on top of things thanks to “my account”

Via our online portal “my account”, members enjoy personalised access to SUISA matters – via a single keystroke (Foto: Manu Leuenberger)

Thanks to the password-protected members’ area “my account”, our members keep an overview of the most significant SUISA matters such as settlements and work registrations.

Settlements always to hand as navigable PDFs

All settlements of the past five years can be accessed online at any time. The settlements in PDF format are user friendly as our members can navigate their way around in settlements that span several pages simply by using their mouse....read more

SUISA member services: one look back, one look forward

Quicker pay-outs due to quarterly settlements, simpler data processing via online works registrations, digital access to statements via “my account”, more efficiency via online forms … What’s next – settlements in “real time”? Will there be no more paper dispatched in future? By Irène Philipp Ziebold, Director

SUISA member services: one look back, one look forward

You want to register your work with SUISA while you’re in your rehearsal cellar via your tablet, or check your statements electronically? No problem – thanks to the web portal “my account”. (Photo: Archimede / Shutterstock.com)

In the last few years, SUISA has already implemented important measures which yielded more efficiency and higher quality for member services. The layout of the statements has also been reviewed. Since their redesign, they contain even more detailed information than ever before. Distributions thus became more transparent. In autumn 2015, SUISA introduced quarterly settlements. Since then, members receive the remuneration due to them at least four times a year.

Since 2015, members can electronically access their settlements via the web portal “my account”. An update was carried out at the beginning of March 2017 regarding the online service range offered by SUISA which members can use via “my account”: the works registration has been simplified, members can search specifically for roles in relation to their own works (e.g. Arranger), sub-publishing agreements can now be registered online and the web portal layout has been optimised for the broad range of end devices.

A works registration at SUISA via a tablet while you’re on the road, while you’re rehearsing in your cellar at home or during a meeting with your co-authors somewhere abroad? Thanks for “my account” all of this is possible.

From paper to electronic mail-outs

Paper forms (hardcopies) will be replaced by soft copies. Electronic data processing makes efficient processing possible. SUISA constantly checks what is possible from a technical point of view and what actually makes sense with regards to the range of member services offered. In this context, it is also important to consider members’ interests and wishes.

Do SUISA members want to receive all settlements and the relevant settlement details on paper? Or is the majority of members of the opinion that there should only be electronic statements now?

It is obvious that costs can be saved by not printing settlement statements out any longer to be mailed out by post. What speaks against renouncing on a paper dispatch is the fact that up to now only half of the active membership holds a log in for “my account”. Moreover, it is known that some members continue to regard hardcopy statements as a necessity going forward.

Taking all of these aspects into consideration, the range of member services is currently discussed; especially the pros and cons of the various offers have to be weighed up. Decisions will be made in the course of 2017.

Settlements in “real time”?

Every now and then we are asked by members whether we are planning to run distributions in “real time”. This would mean that, as soon copyright remuneration e.g. for a concert has been collected, it would be immediately paid out to the entitled parties . There are no longer settlement dates for all members but each member would receive their money separately as soon as it becomes available.

The technological requirements could – with some rather significant effort – be developed for such a process. The entire process from collection to pay-out would have to be analysed from scratch. Particularly our distribution rules would have to undergo a major overhaul since many provisions are not compatible with a real-time distribution.

As a consequence, the question remains whether such a system and process migration really corresponds with the needs of the majority of our members and whether quarterly pay-outs might not already satisfy the need for efficiency?

More service, more advice

We continue to monitor and test the service range offered to our members. The rule of thumb is: as much service as possible! Numerous automation processes such as data processing could – as already mentioned – be introduced by means of new IT applications. These enable a more efficient processing and offer the chance to use the resources thus freed up in another way.

The time that has thus been gained will be used for a competent and personal advisory service to our members. Apart from all the measures to increase efficiency, the personal contact to our members continues to be a core concern of SUISA. We will not lose sight of the quality assurance of SUISA member services.

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Right in the middle of it and in full swing to improve the service range offered to members A glance on the service range offered by SUISA for its members shows: During the last few years, there have been innovations which brought about more efficiency and quality. Among these are more detailed settlement statements, the web portal “my account” and the digitisation of member files. These improvements signify a continu-ous process with SUISA right in the middle of it – and in full swing at it, as the follow-ing outlook shows: New: quarterly distributions. “My account” is undergoing further development. We are modernising the technology of our works database. Our member services are also subjected to a fundamental review. Read more
New online forms for SUISA customers – Since the beginning of 2016, SUISA has made new online forms available to its customers.  The aim of the new service range offered is to simplify the notification process for music users. SUISA also benefits from this online procedure due to the efficiency of the data processing options. Read more
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All comments will be moderated. This may take some time and we reserve the right not to publish comments that contradict the conditions of use.

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Quicker pay-outs due to quarterly settlements, simpler data processing via online works registrations, digital access to statements via “my account”, more efficiency via online forms … What’s next – settlements in “real time”? Will there be no more paper dispatched in future? By Irène Philipp Ziebold, Director

SUISA member services: one look back, one look forward

You want to register your work with SUISA while you’re in your rehearsal cellar via your tablet, or check your statements electronically? No problem – thanks to the web portal “my account”. (Photo: Archimede / Shutterstock.com)

In the last few years, SUISA has already implemented important measures which yielded more efficiency and higher quality for member services. The layout of the statements has also been reviewed. Since their redesign, they contain even more detailed information than ever before. Distributions thus became more transparent. In autumn 2015, SUISA...read more

«La SUISA a Lugano – un punto di riferimento per la scena musicale nella Svizzera italiana»

Con sedi a Zurigo, Losanna e Lugano la SUISA è rappresentata nelle tre regioni linguistiche della Svizzera. La succursale di Lugano, che conta con la collaborazione di quattro persone, si occupa delle richieste formulate dai soci italofoni e di tutti i clienti della Svizzera italiana. Il nuovo responsabile della succursale ticinese, Stefano Keller, è nel frattempo in carica da circa 100 giorni. Nell’intervista ci illustrerà tra l’altro, perché presso la sede di Lugano sono richieste delle particolari competenze da Allrounder, come la SUISA contribuisce alla promozione della vita culturale in Ticino e quali obbiettivi persegue quale nuovo responsabile della sede ticinese. Testo/intervista: Michael Welti – Please find the English text below.

Stefano-Keller

Da 100 giorni in carica: Stefano Keller, il nuovo responsabile della succursale di Lugano della SUISA. (Fotografia: Francesco Fumagalli)

Perché la SUISA ha una sede a Lugano? Le sedi di Zurigo o Losanna non potrebbero occuparsi dei soci e dei clienti italofoni?
Stefano Keller: per i nostri soci e per la nostra clientela è estremamente importante che la SUISA sia presente nelle tre regioni linguistiche e che quindi ci possa essere un rapporto di prossimità. La presenza di SUISA Lugano rende possibile a tutti gli agenti italofoni che si occupano di musica di poter formulare le proprie richieste e di ricevere una consulenza nella loro lingua madre. Inoltre, ritengo importante che in Svizzera vi sia uno scambio costante tra le diverse regioni linguistiche. Per queste ragioni la SUISA ha deciso di istituire nel 2002 una succursale a Lugano. Nel frattempo, grazie alla competenza e alla disponibilità dei suoi collaboratori, la sede di Lugano è diventata un punto di riferimento importante per la scena musicale della Svizzera italiana.

Qual è la sfera di competenza dei collaboratori di SUISA Lugano?
I nostri compiti spaziano tra tutte le richieste e domande formulate dai nostri soci italofoni (nuove iscrizioni, autoproduzioni, deposito di opere, notifiche di ingaggi, conteggi indennità, rendite, …) al licenziare le più disparate forme di utilizzi musicali, dalla musica di sottofondo fino ai concerti e alla diffusione su radio e TV. Presso la sede SUISA di Lugano lavorano quattro persone; essendo un piccolo team è quindi di fondamentale importanza essere degli Allrounder e poter avere una prospettiva multidisciplinare sulla SUISA, questo particolare aspetto può senz’altro fornire un interessante arricchimento della nostra cultura aziendale.

Come contribuisce la SUISA alla vita culturale in Ticino?
Oltre al fatto di essere divenuti un importante punto di riferimento per la scena musicale nella Svizzera italiana, SUISA Lugano è presente a diversi eventi pubblici quali: il Film Festival di Locarno e MusicNet. Organizza e promuove con regolarità cene e aperitivi d’incontro per i nostri soci ed editori, creando così dei momenti privilegiati di scambio e di messa in rete di esperienze estremamente eterogenee. A partire da questi incontri sono già nate delle interessanti collaborazioni per delle produzioni artistiche.

Cosa fa la SUISA di Lugano per la promozione dei musicisti in Ticino?
La sede di Lugano sostiene attivamente i musicisti in Ticino fornendo loro una consulenza attiva che permette di coprire tutto lo spettro dei servizi offerti dalla SUISA. Detto in altre parole, quando un musicista italofono si rivolge alla SUISA di Lugano attraverso i canali classici (e-mail, telefono, lettera) o recandosi personalmente presso il nostro sportello di accoglienza riceve una consulenza a 360 gradi sulla sua attività.

Lei è in carica quale nuovo responsabile della sede di Lugano da circa 100 giorni, quali sono i suoi obbiettivi?
Personalmente vorrei sottolineare ancora una volta quanto sia importante, per la forma e la tipologia del lavoro svolto a Lugano, poter contare su un team affiatato e competente in grado di essere il più efficace possibile. Ogni collaboratore deve essere in grado di lavorare in forma indipendente e allo stesso tempo complementare con l’altro. Uno degli obiettivi per il breve-medio periodo è sicuramente quello di fornire ai nostri principali clienti così come ai nostri soci più importanti un servizio personalizzato e di qualità ineccepibile, valorizzandone così l’operato.

Veniamo quindi a una domanda personale, quali generi musicali o bands dal Ticino può consigliarci in questo momento?
La scena musicale ticinese ha vissuto in questi anni, dal 2002 ad oggi, diversi avvicendamenti tra generi musicali molto diversi tra loro. Se agli inizi di SUISA Lugano la maggior parte delle bands venivano dalla scena Hard Rock e Metal, attorno al 2005 la scena ticinese si focalizzava molto sull’Hip Hop e sul Rap. In questi anni sembra invece andare per la maggiore il New Folk (Sebalter/Make Plain), l’Indie Rock (On The Camper Records/Francesca Lago) o il «classico» Pop Rock (Sinplus/Charlie Roe).


“SUISA’s office in Lugano is a reference point for the music scene in the Italian-speaking part of Switzerland”

SUISA has offices in Zurich, Lausanne and Lugano and is thus represented in three language regions of Switzerland. In Lugano, four members of staff look after the Italian-speaking members and customers in Ticino. The new manager of the regional office in Ticino, Stefano Keller, has been in office for 100 days now. In this interview, he elaborates on topics such as why the Lugano office requires allrounders, how SUISA contributes to the promotion of creative performances in Ticino and which goals he has as a manager of the Ticino office. Text/Interview: Michael Welti

“SUISA’s office in Lugano is a reference point for the music scene in the Italian-speaking part of Switzerland”

In office for 100 days: Stefano Keller, new manager of the SUISA regional office in Lugano. (Photo: Francesco Fumagalli)

Why does SUISA have a regional office in Lugano? Could members and customers based in Ticino not receive their services from the Zurich or Lausanne offices?
Stefano Keller: It is important to our members and our customers that SUISA is represented in the three language regions and therefore is as close to them as possible. SUISA’s presence in Lugano enables Italian-speaking creators and those active in the music sector to ask questions and get advice in their mother tongue. It is also important that there is an exchange between the various linguistic regions of Switzerland. For that reason, SUISA had decided in 2002, to found the regional office in Lugano. In the meantime, the regional office Lugano has, thanks to the competence and engagement of its employees, become a significant point of reference for the music scene in the Italian-speaking part of Switzerland.

Which kinds of tasks do the members of staff in Lugano carry out?
Our tasks comprise nearly all the services we offer to our members: new registrations, own productions, work registrations, payments and pension schemes. We cover nearly the entire licensing service spectrum for our customers, too: i.e. background music, concerts as well as radio and TV broadcasts. There are four members of staff in our Ticino regional office: We all have to be allrounders in such a small team and provide a multi-disciplinary service perspective of SUISA. This speciality has got to be an enrichment for SUISA’s enterprise culture.

What can SUISA contribute to the cultural life in Ticino?
Apart from the role as an important reference point for the Ticino music sector, SUISA is also present at various public events such as the Locarno film festival or the MusicNet in Lugano. We also organise networking events for authors and publishers and offer them the possibility to network. Interesting projects have already emerged from such events between artists who had previously hardly known each other.

What does SUISA offer in Lugano in terms of promoting music creators in Ticino?
The regional office in Lugano supports musicians in Ticino, especially by means of the advice it provides. The advice covers the entire range of SUISA services. In other words: If Italian-speaking musicians contact SUISA in Lugano via e-mail, phone or a letter, or comes by in person, they will receive a 360-degree advisory service in relation to their activities.

You have been manager of SUISA’s regional office in Lugano for 100 days. What are your goals?
SUISA Lugano should be a well matched and competent team of allrounders who carry out their duties as effectively as possible. Each member of staff has to be able to work independently and at the same time support its colleagues. It is my aim, among other things, to offer our bigger customers as well as our most important members a more personal and qualitatively flawless service.

Now for a personal question: Which musicians or bands from Ticino can you currently recommend?
The Ticino music scene has seen a great development over the last ten to twenty years and therefore provides a lot of diversity in the various genres. In the early years of SUISA Lugano, the majority of bands came from the hard rock and metal scene. From 2005 onwards, a hip hop and rap scene started to develop, and further artists from other genres emerged in the last few years. In New Folk there are, for example, Sebalter or Make Plain; in Indie Rock, there are the artists of the Ticino label On The Camper Records or Francesca Lago. There are also musicians from classical pop/rock such as Sinplus or Charlie Roe.

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Con sedi a Zurigo, Losanna e Lugano la SUISA è rappresentata nelle tre regioni linguistiche della Svizzera. La succursale di Lugano, che conta con la collaborazione di quattro persone, si occupa delle richieste formulate dai soci italofoni e di tutti i clienti della Svizzera italiana. Il nuovo responsabile della succursale ticinese, Stefano Keller, è nel frattempo in carica da circa 100 giorni. Nell’intervista ci illustrerà tra l’altro, perché presso la sede di Lugano sono richieste delle particolari competenze da Allrounder, come la SUISA contribuisce alla promozione della vita culturale in Ticino e quali obbiettivi persegue quale nuovo responsabile della sede ticinese. Testo/intervista: Michael Welti – Please find the English text below.

Stefano-Keller

Da 100 giorni in carica: Stefano Keller, il nuovo responsabile della succursale di Lugano della SUISA. (Fotografia: Francesco Fumagalli)

Perché la SUISA ha...read more

Right in the middle of it and in full swing to improve the service range offered to members

A glance on the service range offered by SUISA for its members shows: During the last few years, there have been innovations which brought about more efficiency and quality. Among these are more detailed settlement statements, the web portal “my account” and the digitisation of member files. These improvements signify a continu-ous process with SUISA right in the middle of it – and in full swing at it, as the follow-ing outlook shows: New: quarterly distributions. “My account” is undergoing further development. We are modernising the technology of our works database. Our member services are also subjected to a fundamental review. Text by Irène Philipp Ziebold, Director

Irène Philipp Ziebold has been managing the “Member Services and Distribution” Division since July 2010 as its Director. (Photo: Juerg Isler, isler-fotografie.ch)

Since 2016, SUISA has been paying out the majority of its income on a quarterly basis. With the new quarterly distributions in March, June, September and December, SUISA has been paying out copyright royalties to its members more quickly. The transparency within the set-tlement statements has also been increased. Thanks to the combination of various distribution categories, it has also been possible to reduce costs.

Online services for members

Our strategy relating to the online service range offered to our members is based on three pillars: Firstly, our websites form the foundation (www.suisa.ch and www.suisablog.ch). We publish a variety of information on these sites. Secondly, we have been developing online forms for a more efficient notification and registration process. Thirdly, we offer our members electronic access to their data and distributions via “my account”.

The web portal “my account” is going to be developed further over the next few years. The plan is to provide members with the option to update their membership details themselves, raise online usage queries, generate statements of account at any time and to offer additional distribution functionalities in future.

In the course of the new IT strategy, the SUISA works database is also going to be migrated to a modern technology. That way, we will obtain a better performance, but avoid various media gaps and thus reach a complete integration into the IT target architecture. All of this is going to significantly improve efficiency.

Member services under scrutiny

Last but not least, we are going to review our member services. As for any of our efforts to improve our service range, it is always a balancing act between quantity and quality. With membership numbers nearly doubling over the last 10 years, and five times as many work registrations during the same period, without collections having increased at the same rate – that’s a challenge for SUISA regarding its member services which we have to meet afresh every day.

Quality must be right and the costs need to be under control! For 2016, we have launched a project with the aim to create a service range catalogue showing the conditions applying to our service range for our members in future.

Right in the middle of it and in full swing: We have already left certain milestones behind, and we’re ready to tackle the next ones. Many thanks for placing your trust in us!

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Leave a Reply

All comments will be moderated. This may take some time and we reserve the right not to publish comments that contradict the conditions of use.

Your email address will not be published.

A glance on the service range offered by SUISA for its members shows: During the last few years, there have been innovations which brought about more efficiency and quality. Among these are more detailed settlement statements, the web portal “my account” and the digitisation of member files. These improvements signify a continu-ous process with SUISA right in the middle of it – and in full swing at it, as the follow-ing outlook shows: New: quarterly distributions. “My account” is undergoing further development. We are modernising the technology of our works database. Our member services are also subjected to a fundamental review. Text by Irène Philipp Ziebold, Director

Irène Philipp Ziebold has been managing the “Member Services and Distribution” Division since July 2010 as its Director. (Photo: Juerg Isler, isler-fotografie.ch)

Since 2016, SUISA has...read more